ubuntu-phone team mailing list archive

[Seth Ciango <seth.ciango@xxxxxxxxx>]

I've updated Jim's bug and my bug with a video file and log file of the "No
Network" issue. I will try to capture the "Unregistered/Denied" issue
tomorrow. These may be two separate issues, but I appreciate everyone's
help.

https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1598181
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1592232





On Fri, Aug 5, 2016 at 12:01 AM, Radics Geza <radicsge@xxxxxxxxx> wrote:

> Im not sure it applies, but for few weeks, I had two sim cards in my pro5,
> (one of that was in roaming - since I was lazy wanted to leave it there)
> In this setup i've also experienced network issues, but then i've removed
> the roaming sim from the outer slot and suddenly everything was just fine.
>
>
> On Fri, Aug 5, 2016 at 11:23 AM, Bob Summerwill <bob@xxxxxxxxxxxxxx>
> wrote:
>
>> I am also experiencing this, or something very similar.   I'm Canada.
>>
>> I very annoyingly lost my MX4 recently, and have just been transitioning
>> to the MX5 Pro.
>>
>> I can confirm that there appears to be less availability of bands on the
>> MX5 Pro than the MX (frequently dropping to 2G or E outside of downtown
>> Vancouver, presumably because any 3G is not used).
>>
>> I have also seen both Denied and "No Network" where that is blatantly
>> untrue.   I was in the middle of a phone-call with "No Network" showing.
>>
>> I am happy to add these details anywhere they are useful, and can
>> troubleshoot if required.
>>
>> On Thu, Aug 4, 2016 at 6:04 PM, Seth Ciango <seth.ciango@xxxxxxxxx>
>> wrote:
>>
>>> Andrea,
>>> Do you want to use this bug that I created a while ago, or do you want
>>> me to create a new one?
>>> https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1592232
>>> I received an update today from a user in Finland who is having the same
>>> issue, but I'm not aware of proper bug protocol.
>>>
>>> Alfonso,
>>> Is there any information or testing that I can provide that can help? It
>>> appears that the "bug" is affecting a user in Finland as well. I can only
>>> test in the US right now, but I do have three active SIM cards from three
>>> different US carriers that I can use for testing. My concern is that people
>>> would buy the Pro5 and not even be able to dial 911 in an emergency. If it
>>> is a carrier issue, I would like to prove that for you so we can make
>>> people in the US aware that they should only buy the Pro5 and the rumored
>>> Pro6 if they are fully aware that is can only be used as a WiFi-only device
>>> for strictly development purposes.
>>>
>>> On Tue, Aug 2, 2016 at 6:18 PM, Seth Ciango <seth.ciango@xxxxxxxxx>
>>> wrote:
>>>
>>>> Thanks Alfonso. That makes logical sense that what you stated would be
>>>> true. However, even in an open area in a major city, I can have several
>>>> bars of signal and then get "Denied" only to get back on the network at
>>>> that same spot shortly thereafter.  I'll file a bug as Andrea has suggested
>>>> and hope that we can figure out why this is happening. I've been out of
>>>> town for a few days but can start to provide more information in regard to
>>>> logs and troubleshooting. I also ordered a third SIM card from a third GSM
>>>> provider so I can test that network as well with you.
>>>>
>>>> On Mon, Aug 1, 2016 at 11:13 AM, Alfonso Sanchez-Beato <
>>>> alfonso.sanchez-beato@xxxxxxxxxxxxx> wrote:
>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 1, 2016 at 1:04 PM, Sam Bull <sam.hacking@xxxxxxxx> wrote:
>>>>>
>>>>>> On Tue, 2016-07-26 at 22:38 -0400, Seth Ciango wrote:
>>>>>> > The biggest problem is that when walking in major cities in the open
>>>>>> > air with the Pro5, the cellular data connection will change to
>>>>>> > "Unavailable" and "Denied."
>>>>>>
>>>>>> Does anybody know what this 'Denied' actually means? I had this
>>>>>> yesterday for a few minutes, and have noticed it several times in the
>>>>>> past. It just says 'Denied' and doesn't give me any signal, but I have
>>>>>> no idea why. For me, it happens very infrequently and only last a few
>>>>>> minutes (or perhaps until I move down the road).
>>>>>>
>>>>>
>>>>> This means that there are networks around but you are not allowed to
>>>>> register in them. Which happens if you have coverage from some operators
>>>>> but not for any to which you are allowed to register to.
>>>>>
>>>>>
>>>>>> --
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>>>>>>
>>>>>>
>>>>>
>>>>> --
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>>>>>
>>>>>
>>>>
>>>
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>>>
>>>
>>
>>
>> --
>> bob@xxxxxxxxxxxxxx
>>
>>
>> --
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>>
>>
>