unity-design team mailing list archive

[Josh Strawbridge <holyknightjoshua@xxxxxxxxx>]

"Sometimes I hear something opposite. "This is gonna work as I and design
says. Like it or leave."

yea i've seen what appears to be that attitude too.  acting as if the users
who suggest things just make completely off the wall suggestions that
couldn't have been due to user experience or that it's an isolated case of
what that user wants instead of stopping to think about if it's a
worthwhile suggestion or not.  then they get feedback from their testing
that says the same thing and they change their mind.
for example the the apps available for download section is useless and
taking up space better used differently.  i believe i remember reading that
was a point brought up in the 11.10 testing but it's something actual users
have been saying since early 11.04.

they don't seem to get that users who make suggestions are doing it because
they want to help unity be the best it can be.
when there are so many different suggestions on how to improve or fix the
same thing it should be obvious that THERE IS SOMETHING WRONG THERE THAT
NEEDS TO BE FIXED instead of seeing them as disconnected ideas that a user
thinks would be cool.
if a user didn't really care they likely would either just use it the way
it is or go to something else without bothering to suggest anything.
the thing is that there is a gold mine of mockups and suggestions there
that could greatly improve many things in unity.

you know how that bug report says the "The eight icons displayed on the
Dash Home screen ... *no longer* serve a relevant purpose with the Dash and
Launcher performing all required launching functions." as if that wasn't
the case in natty from the start.  those buttons were always useless for
the same reasons they're useless now.


> "I know that this can make technical support more difficult. But you could
> make the Unity Configuration Tool accessible via "Gear" menu on the top
> right. So if someone have a problem, you could easily restore everything to
> default (like "Please click on gear icon in the upper right part of the
> screen, choose Unity Configuration Tool and click Restore Defaults")."

+1 for that idea.

--
Josh Strawbridge