unity-design team mailing list archive

[Ian Santopietro <isantop@xxxxxxxxx>]

" +1 for that idea."

Are there any users here who would be okay with changing their tuned
settings every time they call for tech support? I wouldn't, personally. I
can also say that a lot of the users I help everyday wouldn't want to
either. This is why consistency is so important, and why extensive
configuration is hard to deal with. The issues I had supporting Ubuntu
users dropped considerably when Unity was released, because I could tell
the same thing to each user. Everything is always in the same place, and I
don't have to try and guess what modifications users have made to the
shell. Allowing users to make changes, then tell them to erase them
everytime they have a problem is pointless. Soon they simply won't make
changes anymore, and they'll want the options removed.

--
Ian Santopietro

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On Nov 13, 2011 9:19 AM, "Josh Strawbridge" <holyknightjoshua@xxxxxxxxx>
wrote:

> "Sometimes I hear something opposite. "This is gonna work as I and design
> says. Like it or leave."
>
> yea i've seen what appears to be that attitude too.  acting as if the
> users who suggest things just make completely off the wall suggestions that
> couldn't have been due to user experience or that it's an isolated case of
> what that user wants instead of stopping to think about if it's a
> worthwhile suggestion or not.  then they get feedback from their testing
> that says the same thing and they change their mind.
> for example the the apps available for download section is useless and
> taking up space better used differently.  i believe i remember reading that
> was a point brought up in the 11.10 testing but it's something actual users
> have been saying since early 11.04.
>
> they don't seem to get that users who make suggestions are doing it
> because they want to help unity be the best it can be.
> when there are so many different suggestions on how to improve or fix the
> same thing it should be obvious that THERE IS SOMETHING WRONG THERE THAT
> NEEDS TO BE FIXED instead of seeing them as disconnected ideas that a user
> thinks would be cool.
> if a user didn't really care they likely would either just use it the way
> it is or go to something else without bothering to suggest anything.
> the thing is that there is a gold mine of mockups and suggestions there
> that could greatly improve many things in unity.
>
> you know how that bug report says the "The eight icons displayed on the
> Dash Home screen ... *no longer* serve a relevant purpose with the Dash
> and Launcher performing all required launching functions." as if that
> wasn't the case in natty from the start.  those buttons were always useless
> for the same reasons they're useless now.
>
>
>> "I know that this can make technical support more difficult. But you
>> could make the Unity Configuration Tool accessible via "Gear" menu on the
>> top right. So if someone have a problem, you could easily restore
>> everything to default (like "Please click on gear icon in the upper right
>> part of the screen, choose Unity Configuration Tool and click Restore
>> Defaults")."
>
> +1 for that idea.
>
> --
> Josh Strawbridge
>
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