hybrid-graphics-linux team mailing list archive

[Peter Goodall <peter.goodall@xxxxxxxxxxxxx>]

Ok, let's bring some levity to this thread. :-)

It does no good to lay blame, lobby Dell or shout at some poor support
tech who is probably just reading from a que card.

I will tell you that Canonical has an excellent and very close
relationship with Dell and Dell works very hard to ensure many of
their laptops, desktops and servers work well with Linux.  They have
an excellent Linux engineering team and already lobby their component
manufacturers to support Linux.  Dell is a great partner and makes
great hardware.  Just like other manufacturers they may from time to
time upgrade some components in a product line in order to extend the
life of that product line and keep it competitive.  Dell (afaik)
communicates these changes to Canonical, so I have made inquiries
internally to fix the situation from our end to ensure we are not
misidentifying certified hardware.

NVidia is also a big supporter of Linux and Ubuntu in particular.
Their lead developer for Linux does _a lot_ of work in X to ensure
that NVidia hardware performs well in Linux.

The fact of the matter is that X has some major architectural
challenges that will not allow it to hot swap the video card without
restarting X.  There is work to be done on many fronts, and lists like
this help developers communicate about how to solve the myriad of
issues and users to post data on their experiences with the hardware.

Flame wars don't help.  Lets please keep the chatter on this list to
practical solutions - not activism.

Regards,
Pete



On Thu, Mar 3, 2011 at 2:18 AM, Vangel V. Ajanovski <ajanovski@xxxxxxxxx> wrote:
> So whose fault is it that these things are not fully supported in any Linux?
> Ours! Why? Because we are not making ourselves heard at the right places.
>
> When talking about linux and support everyone is going directly to free
> mailing lists and web forums. Instead everyone should use their equipment
> manufacturers help desk, support chat etc. They are all free, at least while
> you have your warranty. Ask for chat and when they will not be able to fix
> it, file a complaint. Phone them again a week after and see if they have a
> solution in the meanwhile. Do it again, the week after that. You won't get a
> solution. But if you do that for 50 weeks and if 1000 other people do this
> every week they will have on-record 50000 unsolved complaints. I bet that at
> least someone will get worried.
>
> And if the support tells you to use Windows, tell them this: "I was forced
> to pay for the Windows 7 that I have on my PC and that I don't use and that
> I don't even like. Unfortunately none of the dealers selling your products
> offered this laptop without Windows.  I will scrap the windows stickers and
> licence from the laptop and send them back to you for free just give me the
> address. I do not need a refund, you can give the windows 7 that I paid for
> to someone else for free, I do not want it. You can even sell it twice - I
> do not care :)"
>
> On 03/02/2011 08:41 PM, Joaquín Ignacio Aramendía wrote:
>>
>> Same her. I got a Dell Vostro 3500 in December 2010 and comes with this
>> Optimus tech that i can't bypass. I'm having a hot heavy expensive brick
>> that only works in W$7 (and only in W$7). but i disagree with you Erik.
>> You should not turn user away from Ubuntu, you should turn users away
>> from Optimus tech. If nVidia is not supporting it's own hardware
>> configurations in other thing than Micro$oft, screw them and MS, not
>> Ubuntu.
>>
>> El mié, 02-03-2011 a las 11:05 -0800, Erik Pettersen escribió:
>>>
>>> Thanks Peter,
>>>
>>> While I have your ear, can you nudge whoever manages the list
>>> maintained at http://www.ubuntu.com/certification/make/Dell    to
>>> remove (or add a disclaimer) for Vostro 3400 (and probably other
>>> Vostro 3xxx models) from the official certified list?
>>>
>>> I purchased the 3400 thinking I'd have a near seamless experience
>>> because it was certified to work with ubuntu 10.10.  I recognize that
>>> between the initial certification and when I bought the laptop Dell
>>> changed to this new hybrid / optimus approach without changing model
>>> numbers, and that is of course out of canonicals/ubuntu's control...
>>> BUT if we could at least update the certified list or include more
>>> data (date certified/specs/etc) it might save some people from a bad
>>> experience like mine that turns them off from ubuntu.
>>>
>>> Thanks!
>>>
>>> Erik
>>>
>>> On Wed, Mar 2, 2011 at 2:54 AM, Peter Goodall
>>> <peter.goodall@xxxxxxxxxxxxx>  wrote:
>>>         On Tue, Mar 1, 2011 at 6:44 PM, Erik Pettersen
>>>         <pettersen@xxxxxxxxx>  wrote:
>>>         >  Thanks Charles,
>>>         >
>>>         >  This *almost* worked.  I blacklisted the nvidia driver, and
>>>         did the acpi
>>>         >  shut off thing...  The only way I can boot to desktop is to
>>>         launch recovery
>>>         >  and select the limited graphics X option.  Then it "works"
>>>         fine... but it's
>>>         >  less than optimal video performance.  I'm not looking to
>>>         game or even turn
>>>         >  on any fancy desktop effects, just want my productivity apps
>>>         to render
>>>         >  correctly and do monitor spanning.
>>>         >
>>>         >  Is there any hope/benefit in the upcoming sandy bridge
>>>         support in natty
>>>         >  narwhal alpha builds?  Alpha 3 is going to be released in a
>>>         few days.
>>>         >
>>>
>>>
>>>         Sandy Bridge is already supported in Natty as of Alpha 2.
>>>          Though
>>>         there are some issues with graphics, I believe it is only
>>>         under
>>>         certain circumstances that most users won't experience.  See
>>>
>>> http://askubuntu.com/questions/22237/when-will-we-get-sandy-bridge-support.
>>>
>>>         I would wait for Alpha 3 if I were you just to ensure you get
>>>         all the
>>>         fixes since Alpha 2.  I've been using 11.04 since before Alpha
>>>         1 and
>>>         it keeps getting better.
>>>
>>>         - Pete
>>>
>>>         >
>>>         >  On Sun, Feb 27, 2011 at 9:21 AM, charles
>>>         <aquasync@xxxxxxxxx>  wrote:
>>>         >>
>>>         >>  You could try blacklisting the nvidia modules:
>>>         >>
>>>         >>  $ cat /etc/modprobe.d/blacklist-nvidia.conf
>>>         >>  blacklist nouveau
>>>         >>  blacklist nvidia
>>>         >>
>>>         >>  Then I think you need to update the initramfs:
>>>         >>
>>>         >>  $ update-initramfs -u
>>>         >>
>>>         >>  HTH,
>>>         >>
>>>         >>  Charles
>>>         >>
>>>         >
>>>
>>>
>>>         >  _______________________________________________
>>>         >  Mailing list: https://launchpad.net/~hybrid-graphics-linux
>>>         >  Post to     : hybrid-graphics-linux@xxxxxxxxxxxxxxxxxxx
>>>         >  Unsubscribe : https://launchpad.net/~hybrid-graphics-linux
>>>         >  More help   : https://help.launchpad.net/ListHelp
>>>         >
>>>         >
>>>
>>>
>>>
>>>
>>>         --
>>>         Peter Goodall<peter.goodall@xxxxxxxxxxxxx>
>>>         Product Manager, Product Strategy
>>>         office: +44 (0) 207 630 2467
>>>
>>>         Canonical  | http://canonical.com/
>>>         Ubuntu     | http://ubuntu.com/
>>>
>>> _______________________________________________
>>> Mailing list: https://launchpad.net/~hybrid-graphics-linux
>>> Post to     : hybrid-graphics-linux@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~hybrid-graphics-linux
>>> More help   : https://help.launchpad.net/ListHelp
>
>
> _______________________________________________
> Mailing list: https://launchpad.net/~hybrid-graphics-linux
> Post to     : hybrid-graphics-linux@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~hybrid-graphics-linux
> More help   : https://help.launchpad.net/ListHelp
>



-- 
Peter Goodall <peter.goodall@xxxxxxxxxxxxx>
Product Manager, Product Strategy
office: +44 (0) 207 630 2467

Canonical  | http://canonical.com/
Ubuntu     | http://ubuntu.com/