ubuntu-phone team mailing list archive

[Marco Graziotti <graziottimarco@xxxxxxxxx>]

Thank you for your replies guys.
I'll reply to you one by one.

Thank you all.

Marco Graziotti

***

Hi Peter Richards,

thank you for your reply, the problem is an hardware malfunction, you 
can contact the Meizu customer care for more details about how you can 
send back your phone and use the warranty service.

***

Hi Julia Palandri,

thank you for your reply. Yes, I can confirm that's an hardware issue. 
I've just wrote an email to Meizu customer care and I'm waiting for the 
reply from Meizu Italia.
I made this video after the factory restore: 
https://youtu.be/ECZtXe3bvZ8 From this you can see that I'm not able to 
press the "ok" button during the presentation at the "first run" of 
Ubuntu Touch. The bottom of the touch screen doesn't work. I sent this 
video to Meizu customer service, and I described all the things that I 
tried to do to fix the problem, before contacting them.

***

Hi Bartosz Kosiorek,

yes, good idea.
I tried with OTG cable but I can't see the cursor on the screen and it's 
very difficult to proceed step by step without seeing the cursor.
I was able to go forward for the first step: choose the language, 
password, ecc., without seeing the cursor; right now I'm stuck on the 
presentation at the "first run" of ubuntu Touch.
I've just written an email to Meizu customer service and I'm waiting for 
an answer from Meizu Italia.

***

Hi aj4k5,

in Italy I can contact the Meizu customer care from this url: 
http://assistenza.meizu.it I think this web site works just for Italy.
Also, in Italy there's the official Meizu Mart store at this link: 
https://www.meizumart.it/it/ where you can find some contacts.

Try to find online a telephone number or a dedicated website for the 
indian customer care.

***


Il 17/11/2015 11:05, Bartosz Kosiorek ha scritto:
> Hi Marco.
>
> Maybe you should try to connect external mouse via OTG cable?
> Then you could avoid issues with touch bottom edge.
>
>
>
> 2015-11-17 10:58 GMT+01:00 Julia Palandri 
> <julia.palandri@xxxxxxxxxxxxx <mailto:julia.palandri@xxxxxxxxxxxxx>>:
>
>     Hi,
>
>     On Tue, Nov 17, 2015 at 6:43 AM, a5a15447 <nrichards@xxxxxxxxx
>     <mailto:nrichards@xxxxxxxxx>> wrote:
>
>         that's EXACTLY where I am at too. At this point it's almost
>         bricked.
>
>
>     That looks like a hardware problem to me - I'd suggest you contact
>     the dealer about the warranty.
>     We have some screen tests under development but at this point it
>     looks like it would be hard even to install/run them :/
>
>     BR,
>
>     -- 
>
>     Julia
>
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