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Re: Problems with duplicated Abandoned requests?

 

You're welcome!

On Mon, Aug 31, 2015 at 10:04 AM, Jim Hodapp <jim.hodapp@xxxxxxxxxxxxx> wrote:
> Thanks robru, I've done the same thing as Alfonso and Michael and these
> changes will be greatly appreciated.
>
> On Mon, Aug 31, 2015 at 12:53 PM, Robert Park <robert.park@xxxxxxxxxxxxx>
> wrote:
>>
>> Ok, just went live with a fix that causes bileto to clear the form and
>> jump to the new request upon successful creation. Let me know if
>> that's working for you.
>>
>> I've just realized that bileto doesn't give any immediate feedback
>> upon clicking the button. I don't think it's a huge issue because the
>> API seems to me to return quickly enough. But if you guys are finding
>> it feels a bit unresponsive I can try adding a little spinner or
>> greying out the button after clicking it or something.
>>
>> On Mon, Aug 31, 2015 at 1:57 AM, Alfonso Sanchez-Beato
>> <alfonso.sanchez-beato@xxxxxxxxxxxxx> wrote:
>> >
>> >
>> > On Mon, Aug 31, 2015 at 10:53 AM, Michael Zanetti
>> > <michael.zanetti@xxxxxxxxxxxxx> wrote:
>> >>
>> >> +1 for jumping to the new request
>> >
>> >
>> > +1 too
>> >
>> >>
>> >>
>> >> On 31.08.2015 10:51, Robert Park wrote:
>> >> > Hmmmmmmm i remember writing code that made the form clear but it must
>> >> > not be getting called for some reason.
>> >> >
>> >> > How about this: i make the form clear and also redirect to the
>> >> > permalink
>> >> > page so you only see the new ticket. Is that a good idea? Or will
>> >> > people
>> >> > prefer to stay on the same page even if it means the new ticket
>> >> > potentially not being visible?
>> >> >
>> >> > Another option: dialogue box indicating successful ticket creation.
>> >> >
>> >> > Let me know what you prefer and I'll implement it on my Monday
>> >> > morning
>> >> > (us west).
>> >> >
>> >> > On Aug 31, 2015 1:33 AM, "Alfonso Sanchez-Beato"
>> >> > <alfonso.sanchez-beato@xxxxxxxxxxxxx
>> >> > <mailto:alfonso.sanchez-beato@xxxxxxxxxxxxx>> wrote:
>> >> >
>> >> >
>> >> >
>> >> >     On Mon, Aug 31, 2015 at 10:21 AM, Michael Zanetti
>> >> >     <michael.zanetti@xxxxxxxxxxxxx
>> >> >     <mailto:michael.zanetti@xxxxxxxxxxxxx>> wrote:
>> >> >
>> >> >         So right now for example I was on the "Mine" page. The newly
>> >> > created
>> >> >         request appeared on the bottom of the list. But even if it
>> >> >         appears as
>> >> >         the first entry, I would expect the form that I just filled
>> >> > in
>> >> > to do
>> >> >         something visually (clearing the fields, add a green
>> >> > highlight
>> >> >         like LP
>> >> >         does or something) to give some feedback that the button
>> >> > press
>> >> > was
>> >> >         successfull.
>> >> >
>> >> >
>> >> >     I experienced the same issue: I did not notice that the request
>> >> > had
>> >> >     been added to the top and clicked again. Clearing the fields or
>> >> > some
>> >> >     additional feedback as mzanetti suggest would help.
>> >> >
>> >> >
>> >> >
>> >> >         On 31.08.2015 10 <tel:31.08.2015%2010>:12, Robert Park wrote:
>> >> >         > Hmmmmmmm, so you were on a page that hid the new request?
>> >> > If
>> >> > you're on
>> >> >         > the front page the new request would appear at the top of
>> >> > the
>> >> > list.
>> >> >         >
>> >> >         > On Aug 31, 2015 12:42 AM, "Michael Zanetti"
>> >> >         > <michael.zanetti@xxxxxxxxxxxxx
>> >> >         <mailto:michael.zanetti@xxxxxxxxxxxxx>
>> >> >         <mailto:michael.zanetti@xxxxxxxxxxxxx
>> >> >         <mailto:michael.zanetti@xxxxxxxxxxxxx>>>
>> >> >         > wrote:
>> >> >         >
>> >> >         >     Hi,
>> >> >         >
>> >> >         >     yes, when you click the "Create new request" button, it
>> >> > does create a
>> >> >         >     new row, but it doesn't clear the input fields, or
>> >> > gives
>> >> > any other
>> >> >         >     visual clue that it has happened. This caused me to hit
>> >> > that button
>> >> >         >     mulitiple times too until I realized I created multiple
>> >> > requests
>> >> >         >     with that.
>> >> >         >
>> >> >         >     Cheers,
>> >> >         >     Michael
>> >> >         >
>> >> >         >     On 31.08.2015 09 <tel:31.08.2015%2009>
>> >> > <tel:31.08.2015%2009>:27,
>> >> >         Robert Park wrote:
>> >> >         >     > Hi everybody, I just glanced over the abandoned
>> >> > requests
>> >> > page today:
>> >> >         >     >
>> >> >         >     >
>> >> > https://requests.ci-train.ubuntu.com/#/tickets?status=Abandoned
>> >> >         >     >
>> >> >         >     > And I'm seeing lots of groups of 3 or 4
>> >> > near-identical
>> >> > (or totally
>> >> >         >     > identical) requests that are all abandoned.
>> >> >         >     >
>> >> >         >     > Is something going wrong that's causing people to
>> >> > create
>> >> > multiple
>> >> >         >     > requests by mistake? Can somebody fill me in on what
>> >> > led
>> >> > to this
>> >> >         >     > situation so I can prevent it from happening again?
>> >> >         >     >
>> >> >         >     > Thanks!
>> >> >         >     >
>> >> >         >
>> >> >         >
>> >> >         >     --
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>> >> >         >     Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> >> >         <mailto:ubuntu-phone@xxxxxxxxxxxxxxxxxxx>
>> >> >         >     <mailto:ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> >> >         <mailto:ubuntu-phone@xxxxxxxxxxxxxxxxxxx>>
>> >> >         >     Unsubscribe : https://launchpad.net/~ubuntu-phone
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>> >> >         >
>> >> >
>> >> >
>> >> >         --
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>> >> >         <mailto:ubuntu-phone@xxxxxxxxxxxxxxxxxxx>
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>> >> >
>> >> >
>> >>
>> >
>>
>> --
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>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
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>
>


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