ubuntu-phone team mailing list archive

[Jelmer Prins <justcarakas@xxxxxxxxxx>]

Have you tried to reboot it in normal mode ?
> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar156@xxxxxxxxx> wrote:
> 
> Now again my touch don't work. Restarting couple of times didn't help. And I need fast to unlock phone and get phone number that was phoning to me (don't have it in address book, only in calls). Please help asap if someone know what to do with that.
> I don't know is that related, but I tried to get into recovery mode. It's loading but stuck at Ubuntu logo (touch work, because bottom button is reacting at my finger).
> 
> Best regards,
> Krzysztof Tataradziński
> https://launchpad.net/~ktatar156 <https://launchpad.net/~ktatar156>
> 
> 2015-09-15 10:43 GMT+02:00 Julia Palandri <julia.palandri@xxxxxxxxxxxxx <mailto:julia.palandri@xxxxxxxxxxxxx>>:
> I yesterday had some interesting behavior, possibly related to this. I was turning up my phone, and it never finished to completely show the screen with the infographics. (it did boot, though). The infographics showed 5 points (instead of the whole 'month'), and it was impossible to unlock. Should I just add to the same bug? open a new one? any info that could help? Thanks,
> 
> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński <ktatar156@xxxxxxxxx <mailto:ktatar156@xxxxxxxxx>> wrote:
> Hello,
> I'm in work now and I received a call and talk about 12 minutes. Before that I had opened only app responsible for SMS (its stay in background). in middle of call I felt vibration, but see no notification. After call I've put my phone in pocket. After ~ 10 minutes I've try to unblock phone by pin. Entered three digits and touch stopped working. First restarting phone didn't help. I need to do it couple of time to unblock phone.
> I've got GPS all the time on, wifi off, bluetooth off, mobile data off.
> 
> Best regards,
> Krzysztof Tataradziński
> https://launchpad.net/~ktatar156 <https://launchpad.net/~ktatar156>
> 
> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx <mailto:kevin.gunn@xxxxxxxxxxxxx>>:
> 
> Hey Krzysztof - we've been guessing based on some info that this is related to memory pressure. Curious if you recall what apps you had open when this happened ? Or roughly how many. And maybe services turned on/off (gps, bt, wifi etc)
> 
> And curious to hear if you get these freezes "shortly" after rebooting or does it seem your using the phone for a while?
> 
> Thanks for your help.
> Br, kg 
> 
> 
> On Monday, September 14, 2015, Krzysztof Tataradziński <ktatar156@xxxxxxxxx <mailto:ktatar156@xxxxxxxxx>> wrote:
> Fast update.
> 10 minutes ago I heard that I've received SMS. Button was blinking, but no response, can't wake up screen, look at video https://www.sendspace.com/file/35eenn <https://www.sendspace.com/file/35eenn>
> I had to hold power button long time to reset phone.
> 
> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx <>>:
> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European morning is fine people will be able to help, "alf" is specifically chasing this one.
> 
> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński <ktatar156@xxxxxxxxx <>> wrote:
> Hi Kevin,
> I can help tomorrow (I'm going sleep now), but I need a step by step what to do; if that's important I must admin I don't have Ubuntu on desktop, but Arch.
> After we find all information we need, will be possible to back into default system packages/files/etc.? I mean without additional files that I need install to find what that bug is about. After all I just want to have clean system as before ;)
> 
> Best regards,
> Krzysztof Tataradziński
> https://launchpad.net/~ktatar156 <https://launchpad.net/~ktatar156>
> 
> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx <>>:
> Hi guys - I believe we already have this bug logged.
> We are driving ourselves nuts trying to replicate. Only a couple of folks in the company have rarely seen.
> 
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 <https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566>
> 
> Krzysztof if you are seeing this frequently we'd love some help in debug.
> I don't know if you'd be willing to do, but we'd like a backtrace of the device in the stuck state - but for the interesting bits we'd need you to install libc and libstdc++ dbg packages, as well as mir dbg symbols. There are some instructions in the bug, but i'll try to make it even more clear.
> 
> br,kg
> 
> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti <graziottimarco@xxxxxxxxx <>> wrote:
> Try to open a new bug. Maybe other mx4 users can add more dettails.
> 
> I don't know why this happen.
> 
> Marco 
> 
> Il lunedì 14 settembre 2015, Krzysztof Tataradziński <ktatar156@xxxxxxxxx <>> ha scritto:
> > I thought that for now apps can't start with phone boot. But the problem is that I use phone, in example sending SMS. Next I turn screen off. 2 minutes later I turn it on again, but touch don't work.
> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti <graziottimarco@xxxxxxxxx <>>:
> >>
> >> Hi,
> >>
> >> try to remember what kind of app have you installed before that this issue happened.
> >> Maybe this problem is caused by an app that start itself when the phone boot up.
> >>
> >> As I say, I have two MX4 and i don't have this issue.
> >>
> >> Marco
> >>
> >>
> >>
> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
> >>
> >> Hi Marco,
> >> Yes, two days ago I done factory reset and today I find that bug again. From Google+ I saw that also Turan Mahmudov is having that issue.
> >> Best regards,
> >> Krzysztof Tataradziński
> >> https://launchpad.net/~ktatar156 <https://launchpad.net/~ktatar156>
> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti <graziottimarco@xxxxxxxxx <>>:
> >>>
> >>> Hi Krzysztof,
> >>>
> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale r4), and i don't have this issue.
> >>> You tried with a "factory reset"?
> >>>
> >>> Best regards,
> >>>
> >>> Marco Graziotti
> >>>
> >>>
> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
> >>>
> >>> Hello,
> >>> Since OTA-6 I'm facing strange issues.
> >>> Sometimes my phone is turning off automatically (don't know when, I saw that when I take it from my pocket) and sometimes touch don't work (need to restart phone to get it working again). Could someone help me?
> >>> Is that a known bug? If yes, when we can expect some hotfix (I think this is so important that it should be repaired before OTA-7)
> >>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh <https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh>
> >>>
> >>> Best regards,
> >>> Krzysztof Tataradziński
> >>> https://launchpad.net/~ktatar156 <https://launchpad.net/~ktatar156>
> >>>
> >>>
> >>>
> >>
> >>
> >
> >
> 
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> Julia
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