ubuntu-phone team mailing list archive

[Krzysztof Tataradziński <ktatar156@xxxxxxxxx>]

Sorry, but I didn't have time yesterday to fight with that bug. I
thought that I will do it today. At 8 am I went to work (touch was
working). Received phone call, after that touch stopped working. After
2 hours of waiting, restarting phone, removing and putting again SIM
card - started working. I putted my phone on table and I saw that it
restarted itself (maybe there was some call coming - can't check that)
and from that time I can't get touch working (~8 hours). Is there any
way to deal with that? I can't even record video to show when that bug
appear, because can't get touch working even for a while.

I've created https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
but can't even do
"- The output of system-image-cli -i
- The full output of 'ps auxwf'
- The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
- /var/log/syslog from the same time the problem occurs
- A tar file of /home/phablet/.cache/upstart"
Because I can't enable developer mode.

I'm thinking about:
1. Factory reset (but can't get into settings)
2. Reinstalling OS (how can I do that?)
3. Upgrade into rc-proposed (how can I do that?)

Could anyone help me?
I can make Hangout if that helps.

Also when I turn device off and try to get into recovery mode (volume
up + power), because it's stuck at screen with purple background,
white and orange Ubuntu logo and shining bottom button. Is that other
bug or related to that?

2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:
> 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>>
>> Have you tried to reboot it in normal mode ?
>>
> Yes, couple of times, didn't help.
>>
>> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar156@xxxxxxxxx>
>> wrote:
>>
>> Now again my touch don't work. Restarting couple of times didn't help. And
>> I need fast to unlock phone and get phone number that was phoning to me
>> (don't have it in address book, only in calls). Please help asap if someone
>> know what to do with that.
>> I don't know is that related, but I tried to get into recovery mode. It's
>> loading but stuck at Ubuntu logo (touch work, because bottom button is
>> reacting at my finger).
>>
>> Best regards,
>> Krzysztof Tataradziński
>> https://launchpad.net/~ktatar156
>>
>> 2015-09-15 10:43 GMT+02:00 Julia Palandri <julia.palandri@xxxxxxxxxxxxx>:
>>>
>>> I yesterday had some interesting behavior, possibly related to this. I
>>> was turning up my phone, and it never finished to completely show the screen
>>> with the infographics. (it did boot, though). The infographics showed 5
>>> points (instead of the whole 'month'), and it was impossible to unlock.
>>> Should I just add to the same bug? open a new one? any info that could help?
>>> Thanks,
>>>
>>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>>> <ktatar156@xxxxxxxxx> wrote:
>>>>
>>>> Hello,
>>>> I'm in work now and I received a call and talk about 12 minutes. Before
>>>> that I had opened only app responsible for SMS (its stay in background). in
>>>> middle of call I felt vibration, but see no notification. After call I've
>>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone by pin.
>>>> Entered three digits and touch stopped working. First restarting phone
>>>> didn't help. I need to do it couple of time to unblock phone.
>>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data off.
>>>>
>>>> Best regards,
>>>> Krzysztof Tataradziński
>>>> https://launchpad.net/~ktatar156
>>>>
>>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>>>
>>>>>
>>>>> Hey Krzysztof - we've been guessing based on some info that this is
>>>>> related to memory pressure. Curious if you recall what apps you had open
>>>>> when this happened ? Or roughly how many. And maybe services turned on/off
>>>>> (gps, bt, wifi etc)
>>>>>
>>>>> And curious to hear if you get these freezes "shortly" after rebooting
>>>>> or does it seem your using the phone for a while?
>>>>>
>>>>> Thanks for your help.
>>>>> Br, kg
>>>>>
>>>>>
>>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>
>>>>>> Fast update.
>>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking,
>>>>>> but no response, can't wake up screen, look at video
>>>>>> https://www.sendspace.com/file/35eenn
>>>>>> I had to hold power button long time to reset phone.
>>>>>>
>>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>>
>>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European
>>>>>>> morning is fine people will be able to help, "alf" is specifically chasing
>>>>>>> this one.
>>>>>>>
>>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>>>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>>>
>>>>>>>> Hi Kevin,
>>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by step
>>>>>>>> what to do; if that's important I must admin I don't have Ubuntu on desktop,
>>>>>>>> but Arch.
>>>>>>>> After we find all information we need, will be possible to back into
>>>>>>>> default system packages/files/etc.? I mean without additional files that I
>>>>>>>> need install to find what that bug is about. After all I just want to have
>>>>>>>> clean system as before ;)
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>> Krzysztof Tataradziński
>>>>>>>> https://launchpad.net/~ktatar156
>>>>>>>>
>>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>>>>
>>>>>>>>> Hi guys - I believe we already have this bug logged.
>>>>>>>>> We are driving ourselves nuts trying to replicate. Only a couple of
>>>>>>>>> folks in the company have rarely seen.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>>>>>>>
>>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help in
>>>>>>>>> debug.
>>>>>>>>> I don't know if you'd be willing to do, but we'd like a backtrace
>>>>>>>>> of the device in the stuck state - but for the interesting bits we'd need
>>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir dbg symbols.
>>>>>>>>> There are some instructions in the bug, but i'll try to make it even more
>>>>>>>>> clear.
>>>>>>>>>
>>>>>>>>> br,kg
>>>>>>>>>
>>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>>>>>>>>>>
>>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>>>>>>>>>> dettails.
>>>>>>>>>>
>>>>>>>>>> I don't know why this happen.
>>>>>>>>>>
>>>>>>>>>> Marco
>>>>>>>>>>
>>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>>>>>>>>>> > I thought that for now apps can't start with phone boot. But the
>>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I turn screen off.
>>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work.
>>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>>>>>>>>>> >>
>>>>>>>>>> >> Hi,
>>>>>>>>>> >>
>>>>>>>>>> >> try to remember what kind of app have you installed before that
>>>>>>>>>> >> this issue happened.
>>>>>>>>>> >> Maybe this problem is caused by an app that start itself when
>>>>>>>>>> >> the phone boot up.
>>>>>>>>>> >>
>>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>>>>>>>> >>
>>>>>>>>>> >> Marco
>>>>>>>>>> >>
>>>>>>>>>> >>
>>>>>>>>>> >>
>>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
>>>>>>>>>> >>
>>>>>>>>>> >> Hi Marco,
>>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that
>>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is having that issue.
>>>>>>>>>> >> Best regards,
>>>>>>>>>> >> Krzysztof Tataradziński
>>>>>>>>>> >> https://launchpad.net/~ktatar156
>>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>>>>>>>>>> >>>
>>>>>>>>>> >>> Hi Krzysztof,
>>>>>>>>>> >>>
>>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale
>>>>>>>>>> >>> r4), and i don't have this issue.
>>>>>>>>>> >>> You tried with a "factory reset"?
>>>>>>>>>> >>>
>>>>>>>>>> >>> Best regards,
>>>>>>>>>> >>>
>>>>>>>>>> >>> Marco Graziotti
>>>>>>>>>> >>>
>>>>>>>>>> >>>
>>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
>>>>>>>>>> >>>
>>>>>>>>>> >>> Hello,
>>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know
>>>>>>>>>> >>> when, I saw that when I take it from my pocket) and sometimes touch don't
>>>>>>>>>> >>> work (need to restart phone to get it working again). Could someone help
>>>>>>>>>> >>> me?
>>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some hotfix (I
>>>>>>>>>> >>> think this is so important that it should be repaired before OTA-7)
>>>>>>>>>> >>>
>>>>>>>>>> >>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>>>>>>>> >>>
>>>>>>>>>> >>> Best regards,
>>>>>>>>>> >>> Krzysztof Tataradziński
>>>>>>>>>> >>> https://launchpad.net/~ktatar156
>>>>>>>>>> >>>
>>>>>>>>>> >>>
>>>>>>>>>> >>>
>>>>>>>>>> >>
>>>>>>>>>> >>
>>>>>>>>>> >
>>>>>>>>>> >
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>
>>>>
>>>> --
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>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>> More help   : https://help.launchpad.net/ListHelp
>>>>
>>>
>>>
>>>
>>> --
>>>
>>> Julia
>>
>>
>> --
>> Mailing list: https://launchpad.net/~ubuntu-phone
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>>
>>
>