ubuntu-phone team mailing list archive

[Krzysztof Tataradziński <ktatar156@xxxxxxxxx>]

2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:

> Sorry, but I didn't have time yesterday to fight with that bug. I
> thought that I will do it today. At 8 am I went to work (touch was
> working). Received phone call, after that touch stopped working. After
> 2 hours of waiting, restarting phone, removing and putting again SIM
> card - started working. I putted my phone on table and I saw that it
> restarted itself (maybe there was some call coming - can't check that)
> and from that time I can't get touch working (~8 hours). Is there any
> way to deal with that? I can't even record video to show when that bug
> appear, because can't get touch working even for a while.
>
> I've created
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
> but can't even do
> "- The output of system-image-cli -i
> - The full output of 'ps auxwf'
> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
> - /var/log/syslog from the same time the problem occurs
> - A tar file of /home/phablet/.cache/upstart"
> Because I can't enable developer mode.
>
> I'm thinking about:
> 1. Factory reset (but can't get into settings)
> 2. Reinstalling OS (how can I do that?)
> 3. Upgrade into rc-proposed (how can I do that?)
>
> Could anyone help me?
> I can make Hangout if that helps.
>
> Also when I turn device off and try to get into recovery mode (volume
> up + power), because it's stuck at screen with purple background,
> white and orange Ubuntu logo and shining bottom button. Is that other
> bug or related to that?
>

Tried also to get into factory mode (volume down + power) and it stuck with
text "FASTBOOT mode..."
What the difference between recovery/factory? Or maybe that's all what
should load when I do that?


> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:
> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
> >>
> >> Have you tried to reboot it in normal mode ?
> >>
> > Yes, couple of times, didn't help.
> >>
> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar156@xxxxxxxxx>
> >> wrote:
> >>
> >> Now again my touch don't work. Restarting couple of times didn't help.
> And
> >> I need fast to unlock phone and get phone number that was phoning to me
> >> (don't have it in address book, only in calls). Please help asap if
> someone
> >> know what to do with that.
> >> I don't know is that related, but I tried to get into recovery mode.
> It's
> >> loading but stuck at Ubuntu logo (touch work, because bottom button is
> >> reacting at my finger).
> >>
> >> Best regards,
> >> Krzysztof Tataradziński
> >> https://launchpad.net/~ktatar156
> >>
> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <julia.palandri@xxxxxxxxxxxxx
> >:
> >>>
> >>> I yesterday had some interesting behavior, possibly related to this. I
> >>> was turning up my phone, and it never finished to completely show the
> screen
> >>> with the infographics. (it did boot, though). The infographics showed 5
> >>> points (instead of the whole 'month'), and it was impossible to unlock.
> >>> Should I just add to the same bug? open a new one? any info that could
> help?
> >>> Thanks,
> >>>
> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
> >>> <ktatar156@xxxxxxxxx> wrote:
> >>>>
> >>>> Hello,
> >>>> I'm in work now and I received a call and talk about 12 minutes.
> Before
> >>>> that I had opened only app responsible for SMS (its stay in
> background). in
> >>>> middle of call I felt vibration, but see no notification. After call
> I've
> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone
> by pin.
> >>>> Entered three digits and touch stopped working. First restarting phone
> >>>> didn't help. I need to do it couple of time to unblock phone.
> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data
> off.
> >>>>
> >>>> Best regards,
> >>>> Krzysztof Tataradziński
> >>>> https://launchpad.net/~ktatar156
> >>>>
> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
> >>>>>
> >>>>>
> >>>>> Hey Krzysztof - we've been guessing based on some info that this is
> >>>>> related to memory pressure. Curious if you recall what apps you had
> open
> >>>>> when this happened ? Or roughly how many. And maybe services turned
> on/off
> >>>>> (gps, bt, wifi etc)
> >>>>>
> >>>>> And curious to hear if you get these freezes "shortly" after
> rebooting
> >>>>> or does it seem your using the phone for a while?
> >>>>>
> >>>>> Thanks for your help.
> >>>>> Br, kg
> >>>>>
> >>>>>
> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
> >>>>> <ktatar156@xxxxxxxxx> wrote:
> >>>>>>
> >>>>>> Fast update.
> >>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking,
> >>>>>> but no response, can't wake up screen, look at video
> >>>>>> https://www.sendspace.com/file/35eenn
> >>>>>> I had to hold power button long time to reset phone.
> >>>>>>
> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
> >>>>>>>
> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European
> >>>>>>> morning is fine people will be able to help, "alf" is specifically
> chasing
> >>>>>>> this one.
> >>>>>>>
> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
> >>>>>>>>
> >>>>>>>> Hi Kevin,
> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by
> step
> >>>>>>>> what to do; if that's important I must admin I don't have Ubuntu
> on desktop,
> >>>>>>>> but Arch.
> >>>>>>>> After we find all information we need, will be possible to back
> into
> >>>>>>>> default system packages/files/etc.? I mean without additional
> files that I
> >>>>>>>> need install to find what that bug is about. After all I just
> want to have
> >>>>>>>> clean system as before ;)
> >>>>>>>>
> >>>>>>>> Best regards,
> >>>>>>>> Krzysztof Tataradziński
> >>>>>>>> https://launchpad.net/~ktatar156
> >>>>>>>>
> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
> >>>>>>>>>
> >>>>>>>>> Hi guys - I believe we already have this bug logged.
> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a couple
> of
> >>>>>>>>> folks in the company have rarely seen.
> >>>>>>>>>
> >>>>>>>>>
> >>>>>>>>>
> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
> >>>>>>>>>
> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help
> in
> >>>>>>>>> debug.
> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a backtrace
> >>>>>>>>> of the device in the stuck state - but for the interesting bits
> we'd need
> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir
> dbg symbols.
> >>>>>>>>> There are some instructions in the bug, but i'll try to make it
> even more
> >>>>>>>>> clear.
> >>>>>>>>>
> >>>>>>>>> br,kg
> >>>>>>>>>
> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
> >>>>>>>>>>
> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
> >>>>>>>>>> dettails.
> >>>>>>>>>>
> >>>>>>>>>> I don't know why this happen.
> >>>>>>>>>>
> >>>>>>>>>> Marco
> >>>>>>>>>>
> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
> >>>>>>>>>> > I thought that for now apps can't start with phone boot. But
> the
> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I
> turn screen off.
> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work.
> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
> >>>>>>>>>> >>
> >>>>>>>>>> >> Hi,
> >>>>>>>>>> >>
> >>>>>>>>>> >> try to remember what kind of app have you installed before
> that
> >>>>>>>>>> >> this issue happened.
> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself when
> >>>>>>>>>> >> the phone boot up.
> >>>>>>>>>> >>
> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
> >>>>>>>>>> >>
> >>>>>>>>>> >> Marco
> >>>>>>>>>> >>
> >>>>>>>>>> >>
> >>>>>>>>>> >>
> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
> >>>>>>>>>> >>
> >>>>>>>>>> >> Hi Marco,
> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that
> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is
> having that issue.
> >>>>>>>>>> >> Best regards,
> >>>>>>>>>> >> Krzysztof Tataradziński
> >>>>>>>>>> >> https://launchpad.net/~ktatar156
> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Hi Krzysztof,
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale
> >>>>>>>>>> >>> r4), and i don't have this issue.
> >>>>>>>>>> >>> You tried with a "factory reset"?
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Best regards,
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Marco Graziotti
> >>>>>>>>>> >>>
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Hello,
> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know
> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
> sometimes touch don't
> >>>>>>>>>> >>> work (need to restart phone to get it working again). Could
> someone help
> >>>>>>>>>> >>> me?
> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some hotfix
> (I
> >>>>>>>>>> >>> think this is so important that it should be repaired
> before OTA-7)
> >>>>>>>>>> >>>
> >>>>>>>>>> >>>
> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
> >>>>>>>>>> >>>
> >>>>>>>>>> >>> Best regards,
> >>>>>>>>>> >>> Krzysztof Tataradziński
> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
> >>>>>>>>>> >>>
> >>>>>>>>>> >>>
> >>>>>>>>>> >>>
> >>>>>>>>>> >>
> >>>>>>>>>> >>
> >>>>>>>>>> >
> >>>>>>>>>> >
> >>>>>>>>>>
> >>>>>>>>>> --
> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
> >>>>>>>>>>
> >>>>>>>>>
> >>>>>>>>
> >>>>>>>
> >>>>>>
> >>>>
> >>>>
> >>>> --
> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
> >>>> More help   : https://help.launchpad.net/ListHelp
> >>>>
> >>>
> >>>
> >>>
> >>> --
> >>>
> >>> Julia
> >>
> >>
> >> --
> >> Mailing list: https://launchpad.net/~ubuntu-phone
> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
> >> More help   : https://help.launchpad.net/ListHelp
> >>
> >>
> >
>