ubuntu-phone team mailing list archive

[Krzysztof Tataradziński <ktatar156@xxxxxxxxx>]

2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:

>
>
> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:
>
>> Sorry, but I didn't have time yesterday to fight with that bug. I
>> thought that I will do it today. At 8 am I went to work (touch was
>> working). Received phone call, after that touch stopped working. After
>> 2 hours of waiting, restarting phone, removing and putting again SIM
>> card - started working. I putted my phone on table and I saw that it
>> restarted itself (maybe there was some call coming - can't check that)
>> and from that time I can't get touch working (~8 hours). Is there any
>> way to deal with that? I can't even record video to show when that bug
>> appear, because can't get touch working even for a while.
>>
>> I've created
>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
>> but can't even do
>> "- The output of system-image-cli -i
>> - The full output of 'ps auxwf'
>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
>> - /var/log/syslog from the same time the problem occurs
>> - A tar file of /home/phablet/.cache/upstart"
>> Because I can't enable developer mode.
>>
>> I'm thinking about:
>> 1. Factory reset (but can't get into settings)
>>
> Done by connecting mouse and trying to click with invisible cursor -
restarted, but didn't help.


> 2. Reinstalling OS (how can I do that?)
>> 3. Upgrade into rc-proposed (how can I do that?)
>>
>> Could anyone help me?
>> I can make Hangout if that helps.
>>
>> Also when I turn device off and try to get into recovery mode (volume
>> up + power), because it's stuck at screen with purple background,
>> white and orange Ubuntu logo and shining bottom button. Is that other
>> bug or related to that?
>>
>
> Tried also to get into factory mode (volume down + power) and it stuck
> with text "FASTBOOT mode..."
> What the difference between recovery/factory? Or maybe that's all what
> should load when I do that?
>
>
>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:
>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>> >>
>> >> Have you tried to reboot it in normal mode ?
>> >>
>> > Yes, couple of times, didn't help.
>> >>
>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar156@xxxxxxxxx
>> >
>> >> wrote:
>> >>
>> >> Now again my touch don't work. Restarting couple of times didn't help.
>> And
>> >> I need fast to unlock phone and get phone number that was phoning to me
>> >> (don't have it in address book, only in calls). Please help asap if
>> someone
>> >> know what to do with that.
>> >> I don't know is that related, but I tried to get into recovery mode.
>> It's
>> >> loading but stuck at Ubuntu logo (touch work, because bottom button is
>> >> reacting at my finger).
>> >>
>> >> Best regards,
>> >> Krzysztof Tataradziński
>> >> https://launchpad.net/~ktatar156
>> >>
>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <
>> julia.palandri@xxxxxxxxxxxxx>:
>> >>>
>> >>> I yesterday had some interesting behavior, possibly related to this. I
>> >>> was turning up my phone, and it never finished to completely show the
>> screen
>> >>> with the infographics. (it did boot, though). The infographics showed
>> 5
>> >>> points (instead of the whole 'month'), and it was impossible to
>> unlock.
>> >>> Should I just add to the same bug? open a new one? any info that
>> could help?
>> >>> Thanks,
>> >>>
>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>> >>> <ktatar156@xxxxxxxxx> wrote:
>> >>>>
>> >>>> Hello,
>> >>>> I'm in work now and I received a call and talk about 12 minutes.
>> Before
>> >>>> that I had opened only app responsible for SMS (its stay in
>> background). in
>> >>>> middle of call I felt vibration, but see no notification. After call
>> I've
>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone
>> by pin.
>> >>>> Entered three digits and touch stopped working. First restarting
>> phone
>> >>>> didn't help. I need to do it couple of time to unblock phone.
>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data
>> off.
>> >>>>
>> >>>> Best regards,
>> >>>> Krzysztof Tataradziński
>> >>>> https://launchpad.net/~ktatar156
>> >>>>
>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>> >>>>>
>> >>>>>
>> >>>>> Hey Krzysztof - we've been guessing based on some info that this is
>> >>>>> related to memory pressure. Curious if you recall what apps you had
>> open
>> >>>>> when this happened ? Or roughly how many. And maybe services turned
>> on/off
>> >>>>> (gps, bt, wifi etc)
>> >>>>>
>> >>>>> And curious to hear if you get these freezes "shortly" after
>> rebooting
>> >>>>> or does it seem your using the phone for a while?
>> >>>>>
>> >>>>> Thanks for your help.
>> >>>>> Br, kg
>> >>>>>
>> >>>>>
>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>> >>>>> <ktatar156@xxxxxxxxx> wrote:
>> >>>>>>
>> >>>>>> Fast update.
>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking,
>> >>>>>> but no response, can't wake up screen, look at video
>> >>>>>> https://www.sendspace.com/file/35eenn
>> >>>>>> I had to hold power button long time to reset phone.
>> >>>>>>
>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>> >>>>>>>
>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow,
>> European
>> >>>>>>> morning is fine people will be able to help, "alf" is
>> specifically chasing
>> >>>>>>> this one.
>> >>>>>>>
>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
>> >>>>>>>>
>> >>>>>>>> Hi Kevin,
>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by
>> step
>> >>>>>>>> what to do; if that's important I must admin I don't have Ubuntu
>> on desktop,
>> >>>>>>>> but Arch.
>> >>>>>>>> After we find all information we need, will be possible to back
>> into
>> >>>>>>>> default system packages/files/etc.? I mean without additional
>> files that I
>> >>>>>>>> need install to find what that bug is about. After all I just
>> want to have
>> >>>>>>>> clean system as before ;)
>> >>>>>>>>
>> >>>>>>>> Best regards,
>> >>>>>>>> Krzysztof Tataradziński
>> >>>>>>>> https://launchpad.net/~ktatar156
>> >>>>>>>>
>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>> >:
>> >>>>>>>>>
>> >>>>>>>>> Hi guys - I believe we already have this bug logged.
>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a
>> couple of
>> >>>>>>>>> folks in the company have rarely seen.
>> >>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>>
>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>> >>>>>>>>>
>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help
>> in
>> >>>>>>>>> debug.
>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a
>> backtrace
>> >>>>>>>>> of the device in the stuck state - but for the interesting bits
>> we'd need
>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir
>> dbg symbols.
>> >>>>>>>>> There are some instructions in the bug, but i'll try to make it
>> even more
>> >>>>>>>>> clear.
>> >>>>>>>>>
>> >>>>>>>>> br,kg
>> >>>>>>>>>
>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>> >>>>>>>>>>
>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>> >>>>>>>>>> dettails.
>> >>>>>>>>>>
>> >>>>>>>>>> I don't know why this happen.
>> >>>>>>>>>>
>> >>>>>>>>>> Marco
>> >>>>>>>>>>
>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>> >>>>>>>>>> > I thought that for now apps can't start with phone boot. But
>> the
>> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I
>> turn screen off.
>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work.
>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> Hi,
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> try to remember what kind of app have you installed before
>> that
>> >>>>>>>>>> >> this issue happened.
>> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself
>> when
>> >>>>>>>>>> >> the phone boot up.
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> Marco
>> >>>>>>>>>> >>
>> >>>>>>>>>> >>
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
>> >>>>>>>>>> >>
>> >>>>>>>>>> >> Hi Marco,
>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that
>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is
>> having that issue.
>> >>>>>>>>>> >> Best regards,
>> >>>>>>>>>> >> Krzysztof Tataradziński
>> >>>>>>>>>> >> https://launchpad.net/~ktatar156
>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Hi Krzysztof,
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed
>> (Arale
>> >>>>>>>>>> >>> r4), and i don't have this issue.
>> >>>>>>>>>> >>> You tried with a "factory reset"?
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Best regards,
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Marco Graziotti
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Hello,
>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know
>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
>> sometimes touch don't
>> >>>>>>>>>> >>> work (need to restart phone to get it working again).
>> Could someone help
>> >>>>>>>>>> >>> me?
>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some
>> hotfix (I
>> >>>>>>>>>> >>> think this is so important that it should be repaired
>> before OTA-7)
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>>
>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>> Best regards,
>> >>>>>>>>>> >>> Krzysztof Tataradziński
>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>>
>> >>>>>>>>>> >>
>> >>>>>>>>>> >>
>> >>>>>>>>>> >
>> >>>>>>>>>> >
>> >>>>>>>>>>
>> >>>>>>>>>> --
>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>> >>>>>>>>>>
>> >>>>>>>>>
>> >>>>>>>>
>> >>>>>>>
>> >>>>>>
>> >>>>
>> >>>>
>> >>>> --
>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
>> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>> >>>> More help   : https://help.launchpad.net/ListHelp
>> >>>>
>> >>>
>> >>>
>> >>>
>> >>> --
>> >>>
>> >>> Julia
>> >>
>> >>
>> >> --
>> >> Mailing list: https://launchpad.net/~ubuntu-phone
>> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
>> >> More help   : https://help.launchpad.net/ListHelp
>> >>
>> >>
>> >
>>
>
>