ubuntu-phone team mailing list archive

[Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>]

Hi Krzysztof,
very strange indeed.
And yes to your questions.
br,kg

On Wed, Sep 16, 2015 at 3:38 PM, Krzysztof Tataradziński <
ktatar156@xxxxxxxxx> wrote:

> Hello Kevin,
> I don't know why, but my touch repaired magically after n times rebooted.
> That touch unavaiable thing is geting more and more time (think in
> geometrical scale (first one repaired after 1-2 reboots, next more and
> more; yesterday that was couple of hours; today ~10 hours of restarting)),
> so I will reflash it.
> I must enter fastboot mode and only enter that command
> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
> --bootstrap --recovery-image=recovery.img
> from my computer (with device connected to it), yes?
> It will reset all my partitions and reinstall OS, yes?
>
> 2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>
>> hey Krzysztof
>> I don't think anyone has reported anything this awful, much more sporadic.
>> Not sure if others on the team have any ideas with so many "unable to.."s
>> listed in the bug.
>>
>> you'll wipe everything on your phone with this, but sounds like you're
>> beyond that point.
>> if you want to reflash in fastboot mode, your using an MX4 so you could
>> connect and do (sub your internationalization for the ".en" and replace the
>> "stable" with "rc-proposed" if you prefer)
>>
>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
>> --bootstrap --recovery-image=recovery.img
>>
>> you can find the recovery image for MX4 here.
>> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img
>>
>> br,kg
>>
>> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński <
>> ktatar156@xxxxxxxxx> wrote:
>>
>>>
>>>
>>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>
>>> :
>>>
>>>>
>>>>
>>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx
>>>> >:
>>>>
>>>>> Sorry, but I didn't have time yesterday to fight with that bug. I
>>>>> thought that I will do it today. At 8 am I went to work (touch was
>>>>> working). Received phone call, after that touch stopped working. After
>>>>> 2 hours of waiting, restarting phone, removing and putting again SIM
>>>>> card - started working. I putted my phone on table and I saw that it
>>>>> restarted itself (maybe there was some call coming - can't check that)
>>>>> and from that time I can't get touch working (~8 hours). Is there any
>>>>> way to deal with that? I can't even record video to show when that bug
>>>>> appear, because can't get touch working even for a while.
>>>>>
>>>>> I've created
>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
>>>>> but can't even do
>>>>> "- The output of system-image-cli -i
>>>>> - The full output of 'ps auxwf'
>>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
>>>>> - /var/log/syslog from the same time the problem occurs
>>>>> - A tar file of /home/phablet/.cache/upstart"
>>>>> Because I can't enable developer mode.
>>>>>
>>>>> I'm thinking about:
>>>>> 1. Factory reset (but can't get into settings)
>>>>>
>>>> Done by connecting mouse and trying to click with invisible cursor -
>>> restarted, but didn't help.
>>>
>>>
>>>> 2. Reinstalling OS (how can I do that?)
>>>>> 3. Upgrade into rc-proposed (how can I do that?)
>>>>>
>>>>> Could anyone help me?
>>>>> I can make Hangout if that helps.
>>>>>
>>>>> Also when I turn device off and try to get into recovery mode (volume
>>>>> up + power), because it's stuck at screen with purple background,
>>>>> white and orange Ubuntu logo and shining bottom button. Is that other
>>>>> bug or related to that?
>>>>>
>>>>
>>>> Tried also to get into factory mode (volume down + power) and it stuck
>>>> with text "FASTBOOT mode..."
>>>> What the difference between recovery/factory? Or maybe that's all what
>>>> should load when I do that?
>>>>
>>>>
>>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <
>>>>> ktatar156@xxxxxxxxx>:
>>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>>>>> >>
>>>>> >> Have you tried to reboot it in normal mode ?
>>>>> >>
>>>>> > Yes, couple of times, didn't help.
>>>>> >>
>>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <
>>>>> ktatar156@xxxxxxxxx>
>>>>> >> wrote:
>>>>> >>
>>>>> >> Now again my touch don't work. Restarting couple of times didn't
>>>>> help. And
>>>>> >> I need fast to unlock phone and get phone number that was phoning
>>>>> to me
>>>>> >> (don't have it in address book, only in calls). Please help asap if
>>>>> someone
>>>>> >> know what to do with that.
>>>>> >> I don't know is that related, but I tried to get into recovery
>>>>> mode. It's
>>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom button
>>>>> is
>>>>> >> reacting at my finger).
>>>>> >>
>>>>> >> Best regards,
>>>>> >> Krzysztof Tataradziński
>>>>> >> https://launchpad.net/~ktatar156
>>>>> >>
>>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <
>>>>> julia.palandri@xxxxxxxxxxxxx>:
>>>>> >>>
>>>>> >>> I yesterday had some interesting behavior, possibly related to
>>>>> this. I
>>>>> >>> was turning up my phone, and it never finished to completely show
>>>>> the screen
>>>>> >>> with the infographics. (it did boot, though). The infographics
>>>>> showed 5
>>>>> >>> points (instead of the whole 'month'), and it was impossible to
>>>>> unlock.
>>>>> >>> Should I just add to the same bug? open a new one? any info that
>>>>> could help?
>>>>> >>> Thanks,
>>>>> >>>
>>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>>>>> >>> <ktatar156@xxxxxxxxx> wrote:
>>>>> >>>>
>>>>> >>>> Hello,
>>>>> >>>> I'm in work now and I received a call and talk about 12 minutes.
>>>>> Before
>>>>> >>>> that I had opened only app responsible for SMS (its stay in
>>>>> background). in
>>>>> >>>> middle of call I felt vibration, but see no notification. After
>>>>> call I've
>>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock
>>>>> phone by pin.
>>>>> >>>> Entered three digits and touch stopped working. First restarting
>>>>> phone
>>>>> >>>> didn't help. I need to do it couple of time to unblock phone.
>>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile
>>>>> data off.
>>>>> >>>>
>>>>> >>>> Best regards,
>>>>> >>>> Krzysztof Tataradziński
>>>>> >>>> https://launchpad.net/~ktatar156
>>>>> >>>>
>>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>>> >>>>>
>>>>> >>>>>
>>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that this
>>>>> is
>>>>> >>>>> related to memory pressure. Curious if you recall what apps you
>>>>> had open
>>>>> >>>>> when this happened ? Or roughly how many. And maybe services
>>>>> turned on/off
>>>>> >>>>> (gps, bt, wifi etc)
>>>>> >>>>>
>>>>> >>>>> And curious to hear if you get these freezes "shortly" after
>>>>> rebooting
>>>>> >>>>> or does it seem your using the phone for a while?
>>>>> >>>>>
>>>>> >>>>> Thanks for your help.
>>>>> >>>>> Br, kg
>>>>> >>>>>
>>>>> >>>>>
>>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>>>>> >>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>> >>>>>>
>>>>> >>>>>> Fast update.
>>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was
>>>>> blinking,
>>>>> >>>>>> but no response, can't wake up screen, look at video
>>>>> >>>>>> https://www.sendspace.com/file/35eenn
>>>>> >>>>>> I had to hold power button long time to reset phone.
>>>>> >>>>>>
>>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>>>>> >:
>>>>> >>>>>>>
>>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow,
>>>>> European
>>>>> >>>>>>> morning is fine people will be able to help, "alf" is
>>>>> specifically chasing
>>>>> >>>>>>> this one.
>>>>> >>>>>>>
>>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>>>>> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>> >>>>>>>>
>>>>> >>>>>>>> Hi Kevin,
>>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step
>>>>> by step
>>>>> >>>>>>>> what to do; if that's important I must admin I don't have
>>>>> Ubuntu on desktop,
>>>>> >>>>>>>> but Arch.
>>>>> >>>>>>>> After we find all information we need, will be possible to
>>>>> back into
>>>>> >>>>>>>> default system packages/files/etc.? I mean without additional
>>>>> files that I
>>>>> >>>>>>>> need install to find what that bug is about. After all I just
>>>>> want to have
>>>>> >>>>>>>> clean system as before ;)
>>>>> >>>>>>>>
>>>>> >>>>>>>> Best regards,
>>>>> >>>>>>>> Krzysztof Tataradziński
>>>>> >>>>>>>> https://launchpad.net/~ktatar156
>>>>> >>>>>>>>
>>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <
>>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>>> >>>>>>>>>
>>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged.
>>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a
>>>>> couple of
>>>>> >>>>>>>>> folks in the company have rarely seen.
>>>>> >>>>>>>>>
>>>>> >>>>>>>>>
>>>>> >>>>>>>>>
>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>>> >>>>>>>>>
>>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some
>>>>> help in
>>>>> >>>>>>>>> debug.
>>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a
>>>>> backtrace
>>>>> >>>>>>>>> of the device in the stuck state - but for the interesting
>>>>> bits we'd need
>>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as
>>>>> mir dbg symbols.
>>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to make
>>>>> it even more
>>>>> >>>>>>>>> clear.
>>>>> >>>>>>>>>
>>>>> >>>>>>>>> br,kg
>>>>> >>>>>>>>>
>>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>>>>> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>>>>> >>>>>>>>>> dettails.
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>> I don't know why this happen.
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>> Marco
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>>>>> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>>>>> >>>>>>>>>> > I thought that for now apps can't start with phone boot.
>>>>> But the
>>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next
>>>>> I turn screen off.
>>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work.
>>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>>>>> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> Hi,
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> try to remember what kind of app have you installed
>>>>> before that
>>>>> >>>>>>>>>> >> this issue happened.
>>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself
>>>>> when
>>>>> >>>>>>>>>> >> the phone boot up.
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> Marco
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >> Hi Marco,
>>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find
>>>>> that
>>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov
>>>>> is having that issue.
>>>>> >>>>>>>>>> >> Best regards,
>>>>> >>>>>>>>>> >> Krzysztof Tataradziński
>>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156
>>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>>>>> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Hi Krzysztof,
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed
>>>>> (Arale
>>>>> >>>>>>>>>> >>> r4), and i don't have this issue.
>>>>> >>>>>>>>>> >>> You tried with a "factory reset"?
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Best regards,
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Marco Graziotti
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Hello,
>>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't
>>>>> know
>>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
>>>>> sometimes touch don't
>>>>> >>>>>>>>>> >>> work (need to restart phone to get it working again).
>>>>> Could someone help
>>>>> >>>>>>>>>> >>> me?
>>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some
>>>>> hotfix (I
>>>>> >>>>>>>>>> >>> think this is so important that it should be repaired
>>>>> before OTA-7)
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>>
>>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>> Best regards,
>>>>> >>>>>>>>>> >>> Krzysztof Tataradziński
>>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>>
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >>
>>>>> >>>>>>>>>> >
>>>>> >>>>>>>>>> >
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>> --
>>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>> >>>>>>>>>>
>>>>> >>>>>>>>>
>>>>> >>>>>>>>
>>>>> >>>>>>>
>>>>> >>>>>>
>>>>> >>>>
>>>>> >>>>
>>>>> >>>> --
>>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>> >>>> More help   : https://help.launchpad.net/ListHelp
>>>>> >>>>
>>>>> >>>
>>>>> >>>
>>>>> >>>
>>>>> >>> --
>>>>> >>>
>>>>> >>> Julia
>>>>> >>
>>>>> >>
>>>>> >> --
>>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>> >> More help   : https://help.launchpad.net/ListHelp
>>>>> >>
>>>>> >>
>>>>> >
>>>>>
>>>>
>>>>
>>>
>>> --
>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>
>