ubuntu-phone team mailing list archive

[Krzysztof Tataradziński <ktatar156@xxxxxxxxx>]

Hello Kevin,
I don't know why, but my touch repaired magically after n times rebooted.
That touch unavaiable thing is geting more and more time (think in
geometrical scale (first one repaired after 1-2 reboots, next more and
more; yesterday that was couple of hours; today ~10 hours of restarting)),
so I will reflash it.
I must enter fastboot mode and only enter that command
ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
--bootstrap --recovery-image=recovery.img
from my computer (with device connected to it), yes?
It will reset all my partitions and reinstall OS, yes?

2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:

> hey Krzysztof
> I don't think anyone has reported anything this awful, much more sporadic.
> Not sure if others on the team have any ideas with so many "unable to.."s
> listed in the bug.
>
> you'll wipe everything on your phone with this, but sounds like you're
> beyond that point.
> if you want to reflash in fastboot mode, your using an MX4 so you could
> connect and do (sub your internationalization for the ".en" and replace the
> "stable" with "rc-proposed" if you prefer)
>
> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
> --bootstrap --recovery-image=recovery.img
>
> you can find the recovery image for MX4 here.
> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img
>
> br,kg
>
> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński <
> ktatar156@xxxxxxxxx> wrote:
>
>>
>>
>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>:
>>
>>>
>>>
>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx>
>>> :
>>>
>>>> Sorry, but I didn't have time yesterday to fight with that bug. I
>>>> thought that I will do it today. At 8 am I went to work (touch was
>>>> working). Received phone call, after that touch stopped working. After
>>>> 2 hours of waiting, restarting phone, removing and putting again SIM
>>>> card - started working. I putted my phone on table and I saw that it
>>>> restarted itself (maybe there was some call coming - can't check that)
>>>> and from that time I can't get touch working (~8 hours). Is there any
>>>> way to deal with that? I can't even record video to show when that bug
>>>> appear, because can't get touch working even for a while.
>>>>
>>>> I've created
>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
>>>> but can't even do
>>>> "- The output of system-image-cli -i
>>>> - The full output of 'ps auxwf'
>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
>>>> - /var/log/syslog from the same time the problem occurs
>>>> - A tar file of /home/phablet/.cache/upstart"
>>>> Because I can't enable developer mode.
>>>>
>>>> I'm thinking about:
>>>> 1. Factory reset (but can't get into settings)
>>>>
>>> Done by connecting mouse and trying to click with invisible cursor -
>> restarted, but didn't help.
>>
>>
>>> 2. Reinstalling OS (how can I do that?)
>>>> 3. Upgrade into rc-proposed (how can I do that?)
>>>>
>>>> Could anyone help me?
>>>> I can make Hangout if that helps.
>>>>
>>>> Also when I turn device off and try to get into recovery mode (volume
>>>> up + power), because it's stuck at screen with purple background,
>>>> white and orange Ubuntu logo and shining bottom button. Is that other
>>>> bug or related to that?
>>>>
>>>
>>> Tried also to get into factory mode (volume down + power) and it stuck
>>> with text "FASTBOOT mode..."
>>> What the difference between recovery/factory? Or maybe that's all what
>>> should load when I do that?
>>>
>>>
>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar156@xxxxxxxxx
>>>> >:
>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>>>> >>
>>>> >> Have you tried to reboot it in normal mode ?
>>>> >>
>>>> > Yes, couple of times, didn't help.
>>>> >>
>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <
>>>> ktatar156@xxxxxxxxx>
>>>> >> wrote:
>>>> >>
>>>> >> Now again my touch don't work. Restarting couple of times didn't
>>>> help. And
>>>> >> I need fast to unlock phone and get phone number that was phoning to
>>>> me
>>>> >> (don't have it in address book, only in calls). Please help asap if
>>>> someone
>>>> >> know what to do with that.
>>>> >> I don't know is that related, but I tried to get into recovery mode.
>>>> It's
>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom button
>>>> is
>>>> >> reacting at my finger).
>>>> >>
>>>> >> Best regards,
>>>> >> Krzysztof Tataradziński
>>>> >> https://launchpad.net/~ktatar156
>>>> >>
>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <
>>>> julia.palandri@xxxxxxxxxxxxx>:
>>>> >>>
>>>> >>> I yesterday had some interesting behavior, possibly related to
>>>> this. I
>>>> >>> was turning up my phone, and it never finished to completely show
>>>> the screen
>>>> >>> with the infographics. (it did boot, though). The infographics
>>>> showed 5
>>>> >>> points (instead of the whole 'month'), and it was impossible to
>>>> unlock.
>>>> >>> Should I just add to the same bug? open a new one? any info that
>>>> could help?
>>>> >>> Thanks,
>>>> >>>
>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>>>> >>> <ktatar156@xxxxxxxxx> wrote:
>>>> >>>>
>>>> >>>> Hello,
>>>> >>>> I'm in work now and I received a call and talk about 12 minutes.
>>>> Before
>>>> >>>> that I had opened only app responsible for SMS (its stay in
>>>> background). in
>>>> >>>> middle of call I felt vibration, but see no notification. After
>>>> call I've
>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock
>>>> phone by pin.
>>>> >>>> Entered three digits and touch stopped working. First restarting
>>>> phone
>>>> >>>> didn't help. I need to do it couple of time to unblock phone.
>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data
>>>> off.
>>>> >>>>
>>>> >>>> Best regards,
>>>> >>>> Krzysztof Tataradziński
>>>> >>>> https://launchpad.net/~ktatar156
>>>> >>>>
>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>> >>>>>
>>>> >>>>>
>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that this
>>>> is
>>>> >>>>> related to memory pressure. Curious if you recall what apps you
>>>> had open
>>>> >>>>> when this happened ? Or roughly how many. And maybe services
>>>> turned on/off
>>>> >>>>> (gps, bt, wifi etc)
>>>> >>>>>
>>>> >>>>> And curious to hear if you get these freezes "shortly" after
>>>> rebooting
>>>> >>>>> or does it seem your using the phone for a while?
>>>> >>>>>
>>>> >>>>> Thanks for your help.
>>>> >>>>> Br, kg
>>>> >>>>>
>>>> >>>>>
>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>>>> >>>>> <ktatar156@xxxxxxxxx> wrote:
>>>> >>>>>>
>>>> >>>>>> Fast update.
>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was
>>>> blinking,
>>>> >>>>>> but no response, can't wake up screen, look at video
>>>> >>>>>> https://www.sendspace.com/file/35eenn
>>>> >>>>>> I had to hold power button long time to reset phone.
>>>> >>>>>>
>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>>>> >:
>>>> >>>>>>>
>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow,
>>>> European
>>>> >>>>>>> morning is fine people will be able to help, "alf" is
>>>> specifically chasing
>>>> >>>>>>> this one.
>>>> >>>>>>>
>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>>>> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>> >>>>>>>>
>>>> >>>>>>>> Hi Kevin,
>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step
>>>> by step
>>>> >>>>>>>> what to do; if that's important I must admin I don't have
>>>> Ubuntu on desktop,
>>>> >>>>>>>> but Arch.
>>>> >>>>>>>> After we find all information we need, will be possible to
>>>> back into
>>>> >>>>>>>> default system packages/files/etc.? I mean without additional
>>>> files that I
>>>> >>>>>>>> need install to find what that bug is about. After all I just
>>>> want to have
>>>> >>>>>>>> clean system as before ;)
>>>> >>>>>>>>
>>>> >>>>>>>> Best regards,
>>>> >>>>>>>> Krzysztof Tataradziński
>>>> >>>>>>>> https://launchpad.net/~ktatar156
>>>> >>>>>>>>
>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <
>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>> >>>>>>>>>
>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged.
>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a
>>>> couple of
>>>> >>>>>>>>> folks in the company have rarely seen.
>>>> >>>>>>>>>
>>>> >>>>>>>>>
>>>> >>>>>>>>>
>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>> >>>>>>>>>
>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some
>>>> help in
>>>> >>>>>>>>> debug.
>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a
>>>> backtrace
>>>> >>>>>>>>> of the device in the stuck state - but for the interesting
>>>> bits we'd need
>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as
>>>> mir dbg symbols.
>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to make
>>>> it even more
>>>> >>>>>>>>> clear.
>>>> >>>>>>>>>
>>>> >>>>>>>>> br,kg
>>>> >>>>>>>>>
>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>>>> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>>>> >>>>>>>>>>
>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>>>> >>>>>>>>>> dettails.
>>>> >>>>>>>>>>
>>>> >>>>>>>>>> I don't know why this happen.
>>>> >>>>>>>>>>
>>>> >>>>>>>>>> Marco
>>>> >>>>>>>>>>
>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>>>> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>>>> >>>>>>>>>> > I thought that for now apps can't start with phone boot.
>>>> But the
>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next
>>>> I turn screen off.
>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work.
>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>>>> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> Hi,
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> try to remember what kind of app have you installed
>>>> before that
>>>> >>>>>>>>>> >> this issue happened.
>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start itself
>>>> when
>>>> >>>>>>>>>> >> the phone boot up.
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> Marco
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto:
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >> Hi Marco,
>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find
>>>> that
>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is
>>>> having that issue.
>>>> >>>>>>>>>> >> Best regards,
>>>> >>>>>>>>>> >> Krzysztof Tataradziński
>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156
>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>>>> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Hi Krzysztof,
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed
>>>> (Arale
>>>> >>>>>>>>>> >>> r4), and i don't have this issue.
>>>> >>>>>>>>>> >>> You tried with a "factory reset"?
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Best regards,
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Marco Graziotti
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto:
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Hello,
>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't
>>>> know
>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
>>>> sometimes touch don't
>>>> >>>>>>>>>> >>> work (need to restart phone to get it working again).
>>>> Could someone help
>>>> >>>>>>>>>> >>> me?
>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some
>>>> hotfix (I
>>>> >>>>>>>>>> >>> think this is so important that it should be repaired
>>>> before OTA-7)
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>>
>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>> Best regards,
>>>> >>>>>>>>>> >>> Krzysztof Tataradziński
>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>>
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >>
>>>> >>>>>>>>>> >
>>>> >>>>>>>>>> >
>>>> >>>>>>>>>>
>>>> >>>>>>>>>> --
>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>> >>>>>>>>>>
>>>> >>>>>>>>>
>>>> >>>>>>>>
>>>> >>>>>>>
>>>> >>>>>>
>>>> >>>>
>>>> >>>>
>>>> >>>> --
>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>> >>>> More help   : https://help.launchpad.net/ListHelp
>>>> >>>>
>>>> >>>
>>>> >>>
>>>> >>>
>>>> >>> --
>>>> >>>
>>>> >>> Julia
>>>> >>
>>>> >>
>>>> >> --
>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone
>>>> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>> >> More help   : https://help.launchpad.net/ListHelp
>>>> >>
>>>> >>
>>>> >
>>>>
>>>
>>>
>>
>> --
>> Mailing list: https://launchpad.net/~ubuntu-phone
>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>