ubuntu-phone team mailing list archive

[Niklas Wenzel <nikwen.developer@xxxxxxxxx>]

You could use my phablet-backup script for a partial (!) backup, e.g. 
of your app data: https://github.com/nikwen/phablet-scripts

Am Mi, 16. Sep, 2015 um 10:38 schrieb Krzysztof Tataradziński 
<ktatar156@xxxxxxxxx>:
> Hello Kevin,
> I don't know why, but my touch repaired magically after n times 
> rebooted. That touch unavaiable thing is geting more and more time 
> (think in geometrical scale (first one repaired after 1-2 reboots, 
> next more and more; yesterday that was couple of hours; today ~10 
> hours of restarting)), so I will reflash it.
> I must enter fastboot mode and only enter that command
> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en 
> --bootstrap --recovery-image=recovery.img
> from my computer (with device connected to it), yes?
> It will reset all my partitions and reinstall OS, yes?
>
> 2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
> > hey Krzysztof
> > I don't think anyone has reported anything this awful, much more 
> > sporadic.
> > Not sure if others on the team have any ideas with so many "unable 
> > to.."s listed in the bug.
> >
> > you'll wipe everything on your phone with this, but sounds like 
> > you're beyond that point.
> > if you want to reflash in fastboot mode, your using an MX4 so you 
> > could connect and do (sub your internationalization for the ".en" 
> > and replace the "stable" with "rc-proposed" if you prefer)
> >
> > ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en 
> > --bootstrap --recovery-image=recovery.img
> >
> > you can find the recovery image for MX4 here.
> > http://people.canonical.com/~alextu/tangxi/recovery/recovery.img
> >
> > br,kg
> >
> > On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński 
> > <ktatar156@xxxxxxxxx> wrote:
> > > 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński 
> > > <ktatar156@xxxxxxxxx>:
> > > > 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński 
> > > > <ktatar156@xxxxxxxxx>:
> > > > > Sorry, but I didn't have time yesterday to fight with that bug. I
> > > > > thought that I will do it today. At 8 am I went to work (touch was
> > > > > working). Received phone call, after that touch stopped working. 
> > > > > After
> > > > > 2 hours of waiting, restarting phone, removing and putting again 
> > > > > SIM
> > > > > card - started working. I putted my phone on table and I saw that 
> > > > > it
> > > > > restarted itself (maybe there was some call coming - can't check 
> > > > > that)
> > > > > and from that time I can't get touch working (~8 hours). Is there 
> > > > > any
> > > > > way to deal with that? I can't even record video to show when 
> > > > > that bug
> > > > > appear, because can't get touch working even for a while.
> > > > >
> > > > > I've created 
> > > > > https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
> > > > > but can't even do
> > > > > "- The output of system-image-cli -i
> > > > > - The full output of 'ps auxwf'
> > > > > - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to 
> > > > > run)
> > > > > - /var/log/syslog from the same time the problem occurs
> > > > > - A tar file of /home/phablet/.cache/upstart"
> > > > > Because I can't enable developer mode.
> > > > >
> > > > > I'm thinking about:
> > > > > 1. Factory reset (but can't get into settings)
> > > Done by connecting mouse and trying to click with invisible cursor 
> > > - restarted, but didn't help.
> > >
> > > > > 2. Reinstalling OS (how can I do that?)
> > > > > 3. Upgrade into rc-proposed (how can I do that?)
> > > > >
> > > > > Could anyone help me?
> > > > > I can make Hangout if that helps.
> > > > >
> > > > > Also when I turn device off and try to get into recovery mode 
> > > > > (volume
> > > > > up + power), because it's stuck at screen with purple background,
> > > > > white and orange Ubuntu logo and shining bottom button. Is that 
> > > > > other
> > > > > bug or related to that?
> > > >
> > > > Tried also to get into factory mode (volume down + power) and it 
> > > > stuck with text "FASTBOOT mode..."
> > > > What the difference between recovery/factory? Or maybe that's all 
> > > > what should load when I do that?
> > > >
> > > > > 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński 
> > > > > <ktatar156@xxxxxxxxx>:
> > > > > > 2015-09-15 11:05 GMT+02:00 Jelmer Prins 
> > > > > <justcarakas@xxxxxxxxxx>:
> > > > > >>
> > > > > >> Have you tried to reboot it in normal mode ?
> > > > > >>
> > > > > > Yes, couple of times, didn't help.
> > > > > >>
> > > > > >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński 
> > > > > <ktatar156@xxxxxxxxx>
> > > > > >> wrote:
> > > > > >>
> > > > > >> Now again my touch don't work. Restarting couple of times 
> > > > > didn't help. And
> > > > > >> I need fast to unlock phone and get phone number that was 
> > > > > phoning to me
> > > > > >> (don't have it in address book, only in calls). Please help 
> > > > > asap if someone
> > > > > >> know what to do with that.
> > > > > >> I don't know is that related, but I tried to get into recovery 
> > > > > mode. It's
> > > > > >> loading but stuck at Ubuntu logo (touch work, because bottom 
> > > > > button is
> > > > > >> reacting at my finger).
> > > > > >>
> > > > > >> Best regards,
> > > > > >> Krzysztof Tataradziński
> > > > > >> https://launchpad.net/~ktatar156
> > > > > >>
> > > > > >> 2015-09-15 10:43 GMT+02:00 Julia Palandri 
> > > > > <julia.palandri@xxxxxxxxxxxxx>:
> > > > > >>>
> > > > > >>> I yesterday had some interesting behavior, possibly related 
> > > > > to this. I
> > > > > >>> was turning up my phone, and it never finished to completely 
> > > > > show the screen
> > > > > >>> with the infographics. (it did boot, though). The 
> > > > > infographics showed 5
> > > > > >>> points (instead of the whole 'month'), and it was impossible 
> > > > > to unlock.
> > > > > >>> Should I just add to the same bug? open a new one? any info 
> > > > > that could help?
> > > > > >>> Thanks,
> > > > > >>>
> > > > > >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
> > > > > >>> <ktatar156@xxxxxxxxx> wrote:
> > > > > >>>>
> > > > > >>>> Hello,
> > > > > >>>> I'm in work now and I received a call and talk about 12 
> > > > > minutes. Before
> > > > > >>>> that I had opened only app responsible for SMS (its stay in 
> > > > > background). in
> > > > > >>>> middle of call I felt vibration, but see no notification. 
> > > > > After call I've
> > > > > >>>> put my phone in pocket. After ~ 10 minutes I've try to 
> > > > > unblock phone by pin.
> > > > > >>>> Entered three digits and touch stopped working. First 
> > > > > restarting phone
> > > > > >>>> didn't help. I need to do it couple of time to unblock phone.
> > > > > >>>> I've got GPS all the time on, wifi off, bluetooth off, 
> > > > > mobile data off.
> > > > > >>>>
> > > > > >>>> Best regards,
> > > > > >>>> Krzysztof Tataradziński
> > > > > >>>> https://launchpad.net/~ktatar156
> > > > > >>>>
> > > > > >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn 
> > > > > <kevin.gunn@xxxxxxxxxxxxx>:
> > > > > >>>>>
> > > > > >>>>>
> > > > > >>>>> Hey Krzysztof - we've been guessing based on some info that 
> > > > > this is
> > > > > >>>>> related to memory pressure. Curious if you recall what apps 
> > > > > you had open
> > > > > >>>>> when this happened ? Or roughly how many. And maybe 
> > > > > services turned on/off
> > > > > >>>>> (gps, bt, wifi etc)
> > > > > >>>>>
> > > > > >>>>> And curious to hear if you get these freezes "shortly" 
> > > > > after rebooting
> > > > > >>>>> or does it seem your using the phone for a while?
> > > > > >>>>>
> > > > > >>>>> Thanks for your help.
> > > > > >>>>> Br, kg
> > > > > >>>>>
> > > > > >>>>>
> > > > > >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
> > > > > >>>>> <ktatar156@xxxxxxxxx> wrote:
> > > > > >>>>>>
> > > > > >>>>>> Fast update.
> > > > > >>>>>> 10 minutes ago I heard that I've received SMS. Button was 
> > > > > blinking,
> > > > > >>>>>> but no response, can't wake up screen, look at video
> > > > > >>>>>> https://www.sendspace.com/file/35eenn
> > > > > >>>>>> I had to hold power button long time to reset phone.
> > > > > >>>>>>
> > > > > >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn 
> > > > > <kevin.gunn@xxxxxxxxxxxxx>:
> > > > > >>>>>>>
> > > > > >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir 
> > > > > tomorrow, European
> > > > > >>>>>>> morning is fine people will be able to help, "alf" is 
> > > > > specifically chasing
> > > > > >>>>>>> this one.
> > > > > >>>>>>>
> > > > > >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
> > > > > >>>>>>> <ktatar156@xxxxxxxxx> wrote:
> > > > > >>>>>>>>
> > > > > >>>>>>>> Hi Kevin,
> > > > > >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a 
> > > > > step by step
> > > > > >>>>>>>> what to do; if that's important I must admin I don't 
> > > > > have Ubuntu on desktop,
> > > > > >>>>>>>> but Arch.
> > > > > >>>>>>>> After we find all information we need, will be possible 
> > > > > to back into
> > > > > >>>>>>>> default system packages/files/etc.? I mean without 
> > > > > additional files that I
> > > > > >>>>>>>> need install to find what that bug is about. After all I 
> > > > > just want to have
> > > > > >>>>>>>> clean system as before ;)
> > > > > >>>>>>>>
> > > > > >>>>>>>> Best regards,
> > > > > >>>>>>>> Krzysztof Tataradziński
> > > > > >>>>>>>> https://launchpad.net/~ktatar156
> > > > > >>>>>>>>
> > > > > >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn 
> > > > > <kevin.gunn@xxxxxxxxxxxxx>:
> > > > > >>>>>>>>>
> > > > > >>>>>>>>> Hi guys - I believe we already have this bug logged.
> > > > > >>>>>>>>> We are driving ourselves nuts trying to replicate. Only 
> > > > > a couple of
> > > > > >>>>>>>>> folks in the company have rarely seen.
> > > > > >>>>>>>>>
> > > > > >>>>>>>>>
> > > > > >>>>>>>>> 
> > > > > https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
> > > > > >>>>>>>>>
> > > > > >>>>>>>>> Krzysztof if you are seeing this frequently we'd love 
> > > > > some help in
> > > > > >>>>>>>>> debug.
> > > > > >>>>>>>>> I don't know if you'd be willing to do, but we'd like a 
> > > > > backtrace
> > > > > >>>>>>>>> of the device in the stuck state - but for the 
> > > > > interesting bits we'd need
> > > > > >>>>>>>>> you to install libc and libstdc++ dbg packages, as well 
> > > > > as mir dbg symbols.
> > > > > >>>>>>>>> There are some instructions in the bug, but i'll try to 
> > > > > make it even more
> > > > > >>>>>>>>> clear.
> > > > > >>>>>>>>>
> > > > > >>>>>>>>> br,kg
> > > > > >>>>>>>>>
> > > > > >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
> > > > > >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add 
> > > > > more
> > > > > >>>>>>>>>> dettails.
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>> I don't know why this happen.
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>> Marco
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
> > > > > >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
> > > > > >>>>>>>>>> > I thought that for now apps can't start with phone 
> > > > > boot. But the
> > > > > >>>>>>>>>> > problem is that I use phone, in example sending SMS. 
> > > > > Next I turn screen off.
> > > > > >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't 
> > > > > work.
> > > > > >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
> > > > > >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> Hi,
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> try to remember what kind of app have you installed 
> > > > > before that
> > > > > >>>>>>>>>> >> this issue happened.
> > > > > >>>>>>>>>> >> Maybe this problem is caused by an app that start 
> > > > > itself when
> > > > > >>>>>>>>>> >> the phone boot up.
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> As I say, I have two MX4 and i don't have this 
> > > > > issue.
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> Marco
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha 
> > > > > scritto:
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >> Hi Marco,
> > > > > >>>>>>>>>> >> Yes, two days ago I done factory reset and today I 
> > > > > find that
> > > > > >>>>>>>>>> >> bug again. From Google+ I saw that also Turan 
> > > > > Mahmudov is having that issue.
> > > > > >>>>>>>>>> >> Best regards,
> > > > > >>>>>>>>>> >> Krzysztof Tataradziński
> > > > > >>>>>>>>>> >> https://launchpad.net/~ktatar156
> > > > > >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
> > > > > >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Hi Krzysztof,
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 
> > > > > installed (Arale
> > > > > >>>>>>>>>> >>> r4), and i don't have this issue.
> > > > > >>>>>>>>>> >>> You tried with a "factory reset"?
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Best regards,
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Marco Graziotti
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha 
> > > > > scritto:
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Hello,
> > > > > >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
> > > > > >>>>>>>>>> >>> Sometimes my phone is turning off automatically 
> > > > > (don't know
> > > > > >>>>>>>>>> >>> when, I saw that when I take it from my pocket) 
> > > > > and sometimes touch don't
> > > > > >>>>>>>>>> >>> work (need to restart phone to get it working 
> > > > > again). Could someone help
> > > > > >>>>>>>>>> >>> me?
> > > > > >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect 
> > > > > some hotfix (I
> > > > > >>>>>>>>>> >>> think this is so important that it should be 
> > > > > repaired before OTA-7)
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> 
> > > > > https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>> Best regards,
> > > > > >>>>>>>>>> >>> Krzysztof Tataradziński
> > > > > >>>>>>>>>> >>> https://launchpad.net/~ktatar156
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>>
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >>
> > > > > >>>>>>>>>> >
> > > > > >>>>>>>>>> >
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>> --
> > > > > >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
> > > > > >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> > > > > >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
> > > > > >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
> > > > > >>>>>>>>>>
> > > > > >>>>>>>>>
> > > > > >>>>>>>>
> > > > > >>>>>>>
> > > > > >>>>>>
> > > > > >>>>
> > > > > >>>>
> > > > > >>>> --
> > > > > >>>> Mailing list: https://launchpad.net/~ubuntu-phone
> > > > > >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> > > > > >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
> > > > > >>>> More help   : https://help.launchpad.net/ListHelp
> > > > > >>>>
> > > > > >>>
> > > > > >>>
> > > > > >>>
> > > > > >>> --
> > > > > >>>
> > > > > >>> Julia
> > > > > >>
> > > > > >>
> > > > > >> --
> > > > > >> Mailing list: https://launchpad.net/~ubuntu-phone
> > > > > >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> > > > > >> Unsubscribe : https://launchpad.net/~ubuntu-phone
> > > > > >> More help   : https://help.launchpad.net/ListHelp
> > > > > >>
> > > > > >>
> > > > > >
> > >
> > >
> > > --
> > > Mailing list: https://launchpad.net/~ubuntu-phone
> > > Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
> > > Unsubscribe : https://launchpad.net/~ubuntu-phone
> > > More help   : https://help.launchpad.net/ListHelp