ubuntu-phone team mailing list archive

[Krzysztof Tataradziński <ktatar156@xxxxxxxxx>]

Hello,
I've posted some updates, logs, etc.
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
Please help, touch still don't work. I will be grateful for every hint how
to repair it, what to check, etc.

2015-09-16 23:59 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:

> hey Krzysztof - so if you can see the device, you can do phablet-shell on
> your host, that'll take you to the phone shell where you can get that info.
> Also, if you need to pull files off, on your host you can do adb pull
> /path/to/file/on/phone /path/to/your/host/
>
> br,kg
>
> On Wed, Sep 16, 2015 at 4:04 PM, Krzysztof Tataradziński <
> ktatar156@xxxxxxxxx> wrote:
>
>> I'm on Ubuntu now and I want to run that commands before reflash
>> "- The output of system-image-cli -i
>> - The full output of 'ps auxwf'
>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)"
>> But how to do that? I've got ADB installed, phone is ON in normal mode
>> and connected via usb to computer.
>> adb devices gives me
>> List of devices attached
>> 75HABLMGZTUX    device
>>
>> 2015-09-16 22:47 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>
>>> Hi Krzysztof,
>>> very strange indeed.
>>> And yes to your questions.
>>> br,kg
>>>
>>> On Wed, Sep 16, 2015 at 3:38 PM, Krzysztof Tataradziński <
>>> ktatar156@xxxxxxxxx> wrote:
>>>
>>>> Hello Kevin,
>>>> I don't know why, but my touch repaired magically after n times
>>>> rebooted. That touch unavaiable thing is geting more and more time (think
>>>> in geometrical scale (first one repaired after 1-2 reboots, next more and
>>>> more; yesterday that was couple of hours; today ~10 hours of restarting)),
>>>> so I will reflash it.
>>>> I must enter fastboot mode and only enter that command
>>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
>>>> --bootstrap --recovery-image=recovery.img
>>>> from my computer (with device connected to it), yes?
>>>> It will reset all my partitions and reinstall OS, yes?
>>>>
>>>> 2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>>
>>>>> hey Krzysztof
>>>>> I don't think anyone has reported anything this awful, much more
>>>>> sporadic.
>>>>> Not sure if others on the team have any ideas with so many "unable
>>>>> to.."s listed in the bug.
>>>>>
>>>>> you'll wipe everything on your phone with this, but sounds like you're
>>>>> beyond that point.
>>>>> if you want to reflash in fastboot mode, your using an MX4 so you
>>>>> could connect and do (sub your internationalization for the ".en" and
>>>>> replace the "stable" with "rc-proposed" if you prefer)
>>>>>
>>>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
>>>>> --bootstrap --recovery-image=recovery.img
>>>>>
>>>>> you can find the recovery image for MX4 here.
>>>>> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img
>>>>>
>>>>> br,kg
>>>>>
>>>>> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński <
>>>>> ktatar156@xxxxxxxxx> wrote:
>>>>>
>>>>>>
>>>>>>
>>>>>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <
>>>>>> ktatar156@xxxxxxxxx>:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <
>>>>>>> ktatar156@xxxxxxxxx>:
>>>>>>>
>>>>>>>> Sorry, but I didn't have time yesterday to fight with that bug. I
>>>>>>>> thought that I will do it today. At 8 am I went to work (touch was
>>>>>>>> working). Received phone call, after that touch stopped working.
>>>>>>>> After
>>>>>>>> 2 hours of waiting, restarting phone, removing and putting again SIM
>>>>>>>> card - started working. I putted my phone on table and I saw that it
>>>>>>>> restarted itself (maybe there was some call coming - can't check
>>>>>>>> that)
>>>>>>>> and from that time I can't get touch working (~8 hours). Is there
>>>>>>>> any
>>>>>>>> way to deal with that? I can't even record video to show when that
>>>>>>>> bug
>>>>>>>> appear, because can't get touch working even for a while.
>>>>>>>>
>>>>>>>> I've created
>>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
>>>>>>>> but can't even do
>>>>>>>> "- The output of system-image-cli -i
>>>>>>>> - The full output of 'ps auxwf'
>>>>>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to
>>>>>>>> run)
>>>>>>>> - /var/log/syslog from the same time the problem occurs
>>>>>>>> - A tar file of /home/phablet/.cache/upstart"
>>>>>>>> Because I can't enable developer mode.
>>>>>>>>
>>>>>>>> I'm thinking about:
>>>>>>>> 1. Factory reset (but can't get into settings)
>>>>>>>>
>>>>>>> Done by connecting mouse and trying to click with invisible cursor -
>>>>>> restarted, but didn't help.
>>>>>>
>>>>>>
>>>>>>> 2. Reinstalling OS (how can I do that?)
>>>>>>>> 3. Upgrade into rc-proposed (how can I do that?)
>>>>>>>>
>>>>>>>> Could anyone help me?
>>>>>>>> I can make Hangout if that helps.
>>>>>>>>
>>>>>>>> Also when I turn device off and try to get into recovery mode
>>>>>>>> (volume
>>>>>>>> up + power), because it's stuck at screen with purple background,
>>>>>>>> white and orange Ubuntu logo and shining bottom button. Is that
>>>>>>>> other
>>>>>>>> bug or related to that?
>>>>>>>>
>>>>>>>
>>>>>>> Tried also to get into factory mode (volume down + power) and it
>>>>>>> stuck with text "FASTBOOT mode..."
>>>>>>> What the difference between recovery/factory? Or maybe that's all
>>>>>>> what should load when I do that?
>>>>>>>
>>>>>>>
>>>>>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <
>>>>>>>> ktatar156@xxxxxxxxx>:
>>>>>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>>>>>>>> >>
>>>>>>>> >> Have you tried to reboot it in normal mode ?
>>>>>>>> >>
>>>>>>>> > Yes, couple of times, didn't help.
>>>>>>>> >>
>>>>>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <
>>>>>>>> ktatar156@xxxxxxxxx>
>>>>>>>> >> wrote:
>>>>>>>> >>
>>>>>>>> >> Now again my touch don't work. Restarting couple of times didn't
>>>>>>>> help. And
>>>>>>>> >> I need fast to unlock phone and get phone number that was
>>>>>>>> phoning to me
>>>>>>>> >> (don't have it in address book, only in calls). Please help asap
>>>>>>>> if someone
>>>>>>>> >> know what to do with that.
>>>>>>>> >> I don't know is that related, but I tried to get into recovery
>>>>>>>> mode. It's
>>>>>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom
>>>>>>>> button is
>>>>>>>> >> reacting at my finger).
>>>>>>>> >>
>>>>>>>> >> Best regards,
>>>>>>>> >> Krzysztof Tataradziński
>>>>>>>> >> https://launchpad.net/~ktatar156
>>>>>>>> >>
>>>>>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <
>>>>>>>> julia.palandri@xxxxxxxxxxxxx>:
>>>>>>>> >>>
>>>>>>>> >>> I yesterday had some interesting behavior, possibly related to
>>>>>>>> this. I
>>>>>>>> >>> was turning up my phone, and it never finished to completely
>>>>>>>> show the screen
>>>>>>>> >>> with the infographics. (it did boot, though). The infographics
>>>>>>>> showed 5
>>>>>>>> >>> points (instead of the whole 'month'), and it was impossible to
>>>>>>>> unlock.
>>>>>>>> >>> Should I just add to the same bug? open a new one? any info
>>>>>>>> that could help?
>>>>>>>> >>> Thanks,
>>>>>>>> >>>
>>>>>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>>>>>>>> >>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>>> >>>>
>>>>>>>> >>>> Hello,
>>>>>>>> >>>> I'm in work now and I received a call and talk about 12
>>>>>>>> minutes. Before
>>>>>>>> >>>> that I had opened only app responsible for SMS (its stay in
>>>>>>>> background). in
>>>>>>>> >>>> middle of call I felt vibration, but see no notification.
>>>>>>>> After call I've
>>>>>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock
>>>>>>>> phone by pin.
>>>>>>>> >>>> Entered three digits and touch stopped working. First
>>>>>>>> restarting phone
>>>>>>>> >>>> didn't help. I need to do it couple of time to unblock phone.
>>>>>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile
>>>>>>>> data off.
>>>>>>>> >>>>
>>>>>>>> >>>> Best regards,
>>>>>>>> >>>> Krzysztof Tataradziński
>>>>>>>> >>>> https://launchpad.net/~ktatar156
>>>>>>>> >>>>
>>>>>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>>>>>>>> >:
>>>>>>>> >>>>>
>>>>>>>> >>>>>
>>>>>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that
>>>>>>>> this is
>>>>>>>> >>>>> related to memory pressure. Curious if you recall what apps
>>>>>>>> you had open
>>>>>>>> >>>>> when this happened ? Or roughly how many. And maybe services
>>>>>>>> turned on/off
>>>>>>>> >>>>> (gps, bt, wifi etc)
>>>>>>>> >>>>>
>>>>>>>> >>>>> And curious to hear if you get these freezes "shortly" after
>>>>>>>> rebooting
>>>>>>>> >>>>> or does it seem your using the phone for a while?
>>>>>>>> >>>>>
>>>>>>>> >>>>> Thanks for your help.
>>>>>>>> >>>>> Br, kg
>>>>>>>> >>>>>
>>>>>>>> >>>>>
>>>>>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>>>>>>>> >>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>>> >>>>>>
>>>>>>>> >>>>>> Fast update.
>>>>>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was
>>>>>>>> blinking,
>>>>>>>> >>>>>> but no response, can't wake up screen, look at video
>>>>>>>> >>>>>> https://www.sendspace.com/file/35eenn
>>>>>>>> >>>>>> I had to hold power button long time to reset phone.
>>>>>>>> >>>>>>
>>>>>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <
>>>>>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>>> >>>>>>>
>>>>>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow,
>>>>>>>> European
>>>>>>>> >>>>>>> morning is fine people will be able to help, "alf" is
>>>>>>>> specifically chasing
>>>>>>>> >>>>>>> this one.
>>>>>>>> >>>>>>>
>>>>>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>>>>>>>> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>>> >>>>>>>>
>>>>>>>> >>>>>>>> Hi Kevin,
>>>>>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a
>>>>>>>> step by step
>>>>>>>> >>>>>>>> what to do; if that's important I must admin I don't have
>>>>>>>> Ubuntu on desktop,
>>>>>>>> >>>>>>>> but Arch.
>>>>>>>> >>>>>>>> After we find all information we need, will be possible to
>>>>>>>> back into
>>>>>>>> >>>>>>>> default system packages/files/etc.? I mean without
>>>>>>>> additional files that I
>>>>>>>> >>>>>>>> need install to find what that bug is about. After all I
>>>>>>>> just want to have
>>>>>>>> >>>>>>>> clean system as before ;)
>>>>>>>> >>>>>>>>
>>>>>>>> >>>>>>>> Best regards,
>>>>>>>> >>>>>>>> Krzysztof Tataradziński
>>>>>>>> >>>>>>>> https://launchpad.net/~ktatar156
>>>>>>>> >>>>>>>>
>>>>>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <
>>>>>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged.
>>>>>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a
>>>>>>>> couple of
>>>>>>>> >>>>>>>>> folks in the company have rarely seen.
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>>
>>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love
>>>>>>>> some help in
>>>>>>>> >>>>>>>>> debug.
>>>>>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a
>>>>>>>> backtrace
>>>>>>>> >>>>>>>>> of the device in the stuck state - but for the
>>>>>>>> interesting bits we'd need
>>>>>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well
>>>>>>>> as mir dbg symbols.
>>>>>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to
>>>>>>>> make it even more
>>>>>>>> >>>>>>>>> clear.
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>> br,kg
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>>>>>>>> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>>>>>>>> >>>>>>>>>> dettails.
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>> I don't know why this happen.
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>> Marco
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>>>>>>>> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>>>>>>>> >>>>>>>>>> > I thought that for now apps can't start with phone
>>>>>>>> boot. But the
>>>>>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS.
>>>>>>>> Next I turn screen off.
>>>>>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't
>>>>>>>> work.
>>>>>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>>>>>>>> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> Hi,
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> try to remember what kind of app have you installed
>>>>>>>> before that
>>>>>>>> >>>>>>>>>> >> this issue happened.
>>>>>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start
>>>>>>>> itself when
>>>>>>>> >>>>>>>>>> >> the phone boot up.
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> Marco
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha
>>>>>>>> scritto:
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >> Hi Marco,
>>>>>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I
>>>>>>>> find that
>>>>>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan
>>>>>>>> Mahmudov is having that issue.
>>>>>>>> >>>>>>>>>> >> Best regards,
>>>>>>>> >>>>>>>>>> >> Krzysztof Tataradziński
>>>>>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156
>>>>>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>>>>>>>> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Hi Krzysztof,
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6
>>>>>>>> installed (Arale
>>>>>>>> >>>>>>>>>> >>> r4), and i don't have this issue.
>>>>>>>> >>>>>>>>>> >>> You tried with a "factory reset"?
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Best regards,
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Marco Graziotti
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha
>>>>>>>> scritto:
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Hello,
>>>>>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>>>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically
>>>>>>>> (don't know
>>>>>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
>>>>>>>> sometimes touch don't
>>>>>>>> >>>>>>>>>> >>> work (need to restart phone to get it working
>>>>>>>> again). Could someone help
>>>>>>>> >>>>>>>>>> >>> me?
>>>>>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some
>>>>>>>> hotfix (I
>>>>>>>> >>>>>>>>>> >>> think this is so important that it should be
>>>>>>>> repaired before OTA-7)
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>> Best regards,
>>>>>>>> >>>>>>>>>> >>> Krzysztof Tataradziński
>>>>>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>>
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >>
>>>>>>>> >>>>>>>>>> >
>>>>>>>> >>>>>>>>>> >
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>> --
>>>>>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>>> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>>> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>>> >>>>>>>>>>
>>>>>>>> >>>>>>>>>
>>>>>>>> >>>>>>>>
>>>>>>>> >>>>>>>
>>>>>>>> >>>>>>
>>>>>>>> >>>>
>>>>>>>> >>>>
>>>>>>>> >>>> --
>>>>>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>>> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>>> >>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>>> >>>>
>>>>>>>> >>>
>>>>>>>> >>>
>>>>>>>> >>>
>>>>>>>> >>> --
>>>>>>>> >>>
>>>>>>>> >>> Julia
>>>>>>>> >>
>>>>>>>> >>
>>>>>>>> >> --
>>>>>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>>> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>>> >> More help   : https://help.launchpad.net/ListHelp
>>>>>>>> >>
>>>>>>>> >>
>>>>>>>> >
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>