ubuntu-phone team mailing list archive

[Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>]

hey Krzysztof - so if you can see the device, you can do phablet-shell on
your host, that'll take you to the phone shell where you can get that info.
Also, if you need to pull files off, on your host you can do adb pull
/path/to/file/on/phone /path/to/your/host/

br,kg

On Wed, Sep 16, 2015 at 4:04 PM, Krzysztof Tataradziński <
ktatar156@xxxxxxxxx> wrote:

> I'm on Ubuntu now and I want to run that commands before reflash
> "- The output of system-image-cli -i
> - The full output of 'ps auxwf'
> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)"
> But how to do that? I've got ADB installed, phone is ON in normal mode and
> connected via usb to computer.
> adb devices gives me
> List of devices attached
> 75HABLMGZTUX    device
>
> 2015-09-16 22:47 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>
>> Hi Krzysztof,
>> very strange indeed.
>> And yes to your questions.
>> br,kg
>>
>> On Wed, Sep 16, 2015 at 3:38 PM, Krzysztof Tataradziński <
>> ktatar156@xxxxxxxxx> wrote:
>>
>>> Hello Kevin,
>>> I don't know why, but my touch repaired magically after n times
>>> rebooted. That touch unavaiable thing is geting more and more time (think
>>> in geometrical scale (first one repaired after 1-2 reboots, next more and
>>> more; yesterday that was couple of hours; today ~10 hours of restarting)),
>>> so I will reflash it.
>>> I must enter fastboot mode and only enter that command
>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
>>> --bootstrap --recovery-image=recovery.img
>>> from my computer (with device connected to it), yes?
>>> It will reset all my partitions and reinstall OS, yes?
>>>
>>> 2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx>:
>>>
>>>> hey Krzysztof
>>>> I don't think anyone has reported anything this awful, much more
>>>> sporadic.
>>>> Not sure if others on the team have any ideas with so many "unable
>>>> to.."s listed in the bug.
>>>>
>>>> you'll wipe everything on your phone with this, but sounds like you're
>>>> beyond that point.
>>>> if you want to reflash in fastboot mode, your using an MX4 so you could
>>>> connect and do (sub your internationalization for the ".en" and replace the
>>>> "stable" with "rc-proposed" if you prefer)
>>>>
>>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en
>>>> --bootstrap --recovery-image=recovery.img
>>>>
>>>> you can find the recovery image for MX4 here.
>>>> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img
>>>>
>>>> br,kg
>>>>
>>>> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński <
>>>> ktatar156@xxxxxxxxx> wrote:
>>>>
>>>>>
>>>>>
>>>>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński <
>>>>> ktatar156@xxxxxxxxx>:
>>>>>
>>>>>>
>>>>>>
>>>>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński <
>>>>>> ktatar156@xxxxxxxxx>:
>>>>>>
>>>>>>> Sorry, but I didn't have time yesterday to fight with that bug. I
>>>>>>> thought that I will do it today. At 8 am I went to work (touch was
>>>>>>> working). Received phone call, after that touch stopped working.
>>>>>>> After
>>>>>>> 2 hours of waiting, restarting phone, removing and putting again SIM
>>>>>>> card - started working. I putted my phone on table and I saw that it
>>>>>>> restarted itself (maybe there was some call coming - can't check
>>>>>>> that)
>>>>>>> and from that time I can't get touch working (~8 hours). Is there any
>>>>>>> way to deal with that? I can't even record video to show when that
>>>>>>> bug
>>>>>>> appear, because can't get touch working even for a while.
>>>>>>>
>>>>>>> I've created
>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672
>>>>>>> but can't even do
>>>>>>> "- The output of system-image-cli -i
>>>>>>> - The full output of 'ps auxwf'
>>>>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)
>>>>>>> - /var/log/syslog from the same time the problem occurs
>>>>>>> - A tar file of /home/phablet/.cache/upstart"
>>>>>>> Because I can't enable developer mode.
>>>>>>>
>>>>>>> I'm thinking about:
>>>>>>> 1. Factory reset (but can't get into settings)
>>>>>>>
>>>>>> Done by connecting mouse and trying to click with invisible cursor -
>>>>> restarted, but didn't help.
>>>>>
>>>>>
>>>>>> 2. Reinstalling OS (how can I do that?)
>>>>>>> 3. Upgrade into rc-proposed (how can I do that?)
>>>>>>>
>>>>>>> Could anyone help me?
>>>>>>> I can make Hangout if that helps.
>>>>>>>
>>>>>>> Also when I turn device off and try to get into recovery mode (volume
>>>>>>> up + power), because it's stuck at screen with purple background,
>>>>>>> white and orange Ubuntu logo and shining bottom button. Is that other
>>>>>>> bug or related to that?
>>>>>>>
>>>>>>
>>>>>> Tried also to get into factory mode (volume down + power) and it
>>>>>> stuck with text "FASTBOOT mode..."
>>>>>> What the difference between recovery/factory? Or maybe that's all
>>>>>> what should load when I do that?
>>>>>>
>>>>>>
>>>>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <
>>>>>>> ktatar156@xxxxxxxxx>:
>>>>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcarakas@xxxxxxxxxx>:
>>>>>>> >>
>>>>>>> >> Have you tried to reboot it in normal mode ?
>>>>>>> >>
>>>>>>> > Yes, couple of times, didn't help.
>>>>>>> >>
>>>>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <
>>>>>>> ktatar156@xxxxxxxxx>
>>>>>>> >> wrote:
>>>>>>> >>
>>>>>>> >> Now again my touch don't work. Restarting couple of times didn't
>>>>>>> help. And
>>>>>>> >> I need fast to unlock phone and get phone number that was phoning
>>>>>>> to me
>>>>>>> >> (don't have it in address book, only in calls). Please help asap
>>>>>>> if someone
>>>>>>> >> know what to do with that.
>>>>>>> >> I don't know is that related, but I tried to get into recovery
>>>>>>> mode. It's
>>>>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom
>>>>>>> button is
>>>>>>> >> reacting at my finger).
>>>>>>> >>
>>>>>>> >> Best regards,
>>>>>>> >> Krzysztof Tataradziński
>>>>>>> >> https://launchpad.net/~ktatar156
>>>>>>> >>
>>>>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <
>>>>>>> julia.palandri@xxxxxxxxxxxxx>:
>>>>>>> >>>
>>>>>>> >>> I yesterday had some interesting behavior, possibly related to
>>>>>>> this. I
>>>>>>> >>> was turning up my phone, and it never finished to completely
>>>>>>> show the screen
>>>>>>> >>> with the infographics. (it did boot, though). The infographics
>>>>>>> showed 5
>>>>>>> >>> points (instead of the whole 'month'), and it was impossible to
>>>>>>> unlock.
>>>>>>> >>> Should I just add to the same bug? open a new one? any info that
>>>>>>> could help?
>>>>>>> >>> Thanks,
>>>>>>> >>>
>>>>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński
>>>>>>> >>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>> >>>>
>>>>>>> >>>> Hello,
>>>>>>> >>>> I'm in work now and I received a call and talk about 12
>>>>>>> minutes. Before
>>>>>>> >>>> that I had opened only app responsible for SMS (its stay in
>>>>>>> background). in
>>>>>>> >>>> middle of call I felt vibration, but see no notification. After
>>>>>>> call I've
>>>>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock
>>>>>>> phone by pin.
>>>>>>> >>>> Entered three digits and touch stopped working. First
>>>>>>> restarting phone
>>>>>>> >>>> didn't help. I need to do it couple of time to unblock phone.
>>>>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile
>>>>>>> data off.
>>>>>>> >>>>
>>>>>>> >>>> Best regards,
>>>>>>> >>>> Krzysztof Tataradziński
>>>>>>> >>>> https://launchpad.net/~ktatar156
>>>>>>> >>>>
>>>>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.gunn@xxxxxxxxxxxxx
>>>>>>> >:
>>>>>>> >>>>>
>>>>>>> >>>>>
>>>>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that
>>>>>>> this is
>>>>>>> >>>>> related to memory pressure. Curious if you recall what apps
>>>>>>> you had open
>>>>>>> >>>>> when this happened ? Or roughly how many. And maybe services
>>>>>>> turned on/off
>>>>>>> >>>>> (gps, bt, wifi etc)
>>>>>>> >>>>>
>>>>>>> >>>>> And curious to hear if you get these freezes "shortly" after
>>>>>>> rebooting
>>>>>>> >>>>> or does it seem your using the phone for a while?
>>>>>>> >>>>>
>>>>>>> >>>>> Thanks for your help.
>>>>>>> >>>>> Br, kg
>>>>>>> >>>>>
>>>>>>> >>>>>
>>>>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński
>>>>>>> >>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>> >>>>>>
>>>>>>> >>>>>> Fast update.
>>>>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was
>>>>>>> blinking,
>>>>>>> >>>>>> but no response, can't wake up screen, look at video
>>>>>>> >>>>>> https://www.sendspace.com/file/35eenn
>>>>>>> >>>>>> I had to hold power button long time to reset phone.
>>>>>>> >>>>>>
>>>>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <
>>>>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>> >>>>>>>
>>>>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow,
>>>>>>> European
>>>>>>> >>>>>>> morning is fine people will be able to help, "alf" is
>>>>>>> specifically chasing
>>>>>>> >>>>>>> this one.
>>>>>>> >>>>>>>
>>>>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński
>>>>>>> >>>>>>> <ktatar156@xxxxxxxxx> wrote:
>>>>>>> >>>>>>>>
>>>>>>> >>>>>>>> Hi Kevin,
>>>>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a
>>>>>>> step by step
>>>>>>> >>>>>>>> what to do; if that's important I must admin I don't have
>>>>>>> Ubuntu on desktop,
>>>>>>> >>>>>>>> but Arch.
>>>>>>> >>>>>>>> After we find all information we need, will be possible to
>>>>>>> back into
>>>>>>> >>>>>>>> default system packages/files/etc.? I mean without
>>>>>>> additional files that I
>>>>>>> >>>>>>>> need install to find what that bug is about. After all I
>>>>>>> just want to have
>>>>>>> >>>>>>>> clean system as before ;)
>>>>>>> >>>>>>>>
>>>>>>> >>>>>>>> Best regards,
>>>>>>> >>>>>>>> Krzysztof Tataradziński
>>>>>>> >>>>>>>> https://launchpad.net/~ktatar156
>>>>>>> >>>>>>>>
>>>>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <
>>>>>>> kevin.gunn@xxxxxxxxxxxxx>:
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged.
>>>>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a
>>>>>>> couple of
>>>>>>> >>>>>>>>> folks in the company have rarely seen.
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>>
>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some
>>>>>>> help in
>>>>>>> >>>>>>>>> debug.
>>>>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a
>>>>>>> backtrace
>>>>>>> >>>>>>>>> of the device in the stuck state - but for the interesting
>>>>>>> bits we'd need
>>>>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as
>>>>>>> mir dbg symbols.
>>>>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to
>>>>>>> make it even more
>>>>>>> >>>>>>>>> clear.
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>> br,kg
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti
>>>>>>> >>>>>>>>> <graziottimarco@xxxxxxxxx> wrote:
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more
>>>>>>> >>>>>>>>>> dettails.
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>> I don't know why this happen.
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>> Marco
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński
>>>>>>> >>>>>>>>>> <ktatar156@xxxxxxxxx> ha scritto:
>>>>>>> >>>>>>>>>> > I thought that for now apps can't start with phone
>>>>>>> boot. But the
>>>>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS.
>>>>>>> Next I turn screen off.
>>>>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't
>>>>>>> work.
>>>>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti
>>>>>>> >>>>>>>>>> > <graziottimarco@xxxxxxxxx>:
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> Hi,
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> try to remember what kind of app have you installed
>>>>>>> before that
>>>>>>> >>>>>>>>>> >> this issue happened.
>>>>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start
>>>>>>> itself when
>>>>>>> >>>>>>>>>> >> the phone boot up.
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue.
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> Marco
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha
>>>>>>> scritto:
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >> Hi Marco,
>>>>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I
>>>>>>> find that
>>>>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov
>>>>>>> is having that issue.
>>>>>>> >>>>>>>>>> >> Best regards,
>>>>>>> >>>>>>>>>> >> Krzysztof Tataradziński
>>>>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156
>>>>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti
>>>>>>> >>>>>>>>>> >> <graziottimarco@xxxxxxxxx>:
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Hi Krzysztof,
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed
>>>>>>> (Arale
>>>>>>> >>>>>>>>>> >>> r4), and i don't have this issue.
>>>>>>> >>>>>>>>>> >>> You tried with a "factory reset"?
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Best regards,
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Marco Graziotti
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha
>>>>>>> scritto:
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Hello,
>>>>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues.
>>>>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically
>>>>>>> (don't know
>>>>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and
>>>>>>> sometimes touch don't
>>>>>>> >>>>>>>>>> >>> work (need to restart phone to get it working again).
>>>>>>> Could someone help
>>>>>>> >>>>>>>>>> >>> me?
>>>>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some
>>>>>>> hotfix (I
>>>>>>> >>>>>>>>>> >>> think this is so important that it should be repaired
>>>>>>> before OTA-7)
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>>
>>>>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>> Best regards,
>>>>>>> >>>>>>>>>> >>> Krzysztof Tataradziński
>>>>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>>
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >>
>>>>>>> >>>>>>>>>> >
>>>>>>> >>>>>>>>>> >
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>> --
>>>>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>> >>>>>>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>> >>>>>>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>> >>>>>>>>>>
>>>>>>> >>>>>>>>>
>>>>>>> >>>>>>>>
>>>>>>> >>>>>>>
>>>>>>> >>>>>>
>>>>>>> >>>>
>>>>>>> >>>>
>>>>>>> >>>> --
>>>>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>> >>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>> >>>> More help   : https://help.launchpad.net/ListHelp
>>>>>>> >>>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>>
>>>>>>> >>> --
>>>>>>> >>>
>>>>>>> >>> Julia
>>>>>>> >>
>>>>>>> >>
>>>>>>> >> --
>>>>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>>>> >> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>>>> >> More help   : https://help.launchpad.net/ListHelp
>>>>>>> >>
>>>>>>> >>
>>>>>>> >
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>>>> Post to     : ubuntu-phone@xxxxxxxxxxxxxxxxxxx
>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>>>> More help   : https://help.launchpad.net/ListHelp
>>>>>
>>>>>
>>>>
>>>
>>
>